Dealfind Canada Rip Off Toronto, Ontario Canada
Purchased 4 toner cartridge coupons from dealfind.com for $15.00 each. Ad said there would be additional shipping charges. I ordered all 4 (small) cartridges from the vendor Toner Selection to be delivered together. Toner Selection advised me that the shipping charges would be $30.00 ($7.50 per). I said I would not pay $30.00 for 4 small cartridges sent at the same time and if that was the case, then to send them individually. Toner Selection refused to send individually (obviously they make money from shipping charges) They then cancelled my order and relayed it was up to me to get a refund from Dealfind.com. I have written to dealfind twice asking for a refund. They claim all sales are final. Guess I'm out $60.00.
2 Updates & Rebuttals
Canuk
niagara falls,Ontario,
Canada
Your response sounded so customer service oriented
#3Author of original report
Mon, November 19, 2012
Dealfind response sounds so customer service oriented BUT
I have sent 5 emails explaining the situation, quoting my order numbers and the situation. (Vendor - Toner Selection - refused to fill my order.) I received an email last week from Dealfind acknowledging receipt of my ccomplaint, stating that someone would be in touch within 1-2 business days. It's been over a week and still no response. I searched for Dealfind's phone number on the website (dealfind.com).
There is no phone number. My credit card company provided a number in Toronto. I called pressed the # for customer service and what did I get? A programmed message telling me to fill out the form on Dealfind for any issues. No human being to talk to. Completing the form has yielded no results, so now what do I do? Report dealfind to the BBB?
CSDealfind
Ontario,Canada
Dealfind Support
#3REBUTTAL Individual responds
Mon, November 19, 2012
Hello,
Thank you for your post. I apologize if we have not received your hand written mail, if you can let me know the order number I can look into this for you and get this resolved. Thank you for your help in advance for helping you get this taken care of.
Dealfind Support