Complaint Review: Dealfind

In November of 2011 I purchased a voucher for cleaning services from Dealfind.  I was going to be away from my home for 6 months so I needed my house cleaned before I left.  I contacted the cleaning service to set up a date for cleaning but she was all booked up so she told me to contact her in the fall of 2012 to set up another date.  I then set up a date in November of 2012, (the day before I was to leave for another 6 months), but the cleaning service did not show up.   When I talked to the owner she told me that she thought that I was going to call back to confirm the date but since I didn't call back she assumed that I didn't want her to come.  Needless to say, I was quite annoyed that there was a misunderstanding and that I wouldn't be able to use the service that I had already paid for.  I asked her for a refund but she told me that I needed to contact Dealfind for a refund.

I called the 800 number for Dealfind, and got a recorded message on their Customer Satisfaction line.  They stated that I needed to send an email to their Customer Support department explaining my situation.  I did this, and a couple days later, Nov. 21, I received an email from them stating that they had received my email and that one of their "Customer Service Satisfaction Experts" would get back to me within 1-2 business days.  No one contacted me after that.  

On November 28 I sent another email stating that I still had not heard from one of their "Customer Service Satisfaction Experts" and that it had been more than 1-2 business days since they had said someone would contact me.  I have not received a reply from them.

I have tried calling their 800 number, and tried to contact different departments, but no one answers their phone.  I just keep getting voice mail or messages to contact them through their website.  At this point, I wonder if anyone really works at Dealfind.  I am frustrated that I am being totally ignored and that this company is not resolving a customer's problem.  Did the Customer Service Satisfaction Department shut down?