Complaint Review: Dealhaven.com

On December 14, 2004 I bought a softball glove in a e-bay based store called dealhaven.com. I paid a total of $36.45(which is not to much but that's not the point), shipping and handling included, with my credit card. I received the item in the accorded time, but it wasn't what I needed.

The only way to contact dealhaven.com is through an email address posted on their website, so at that moment I decided to e-mail them my problem. I think everything else is self explained in the e-mails that I'm cutting from my inbox and pasting here for everybody to know what kind of company this is...

From: Andres
Sent: Thursday, December 23, 2004 2:10 PM
To: sales@dealhaven.com
Subject: Order # *******
Hi my name is Andres. I placed an order (#*******) on 12/15/2004. It was for a New Franklin RTP Gun Barrel Softball Glove Mitt 14 LH (auction #7120926098). When I was shopping for this Item I make sure that the description said Left Hand so I wouldn't have any problem. I received the Glove today and surprise is a Right Hand Glove. I believed somebody made a mistake and really wish to solve this inconvenience as soon as possible. It was a Christmas gift, but I suppose that's not going to be possible anymore. But in any case I would really like to know how can I do to exchange it for the one I need.
My phone Number is xxx xxx xxxx
Thanks in advance, Andres.

they wrote back on dec 30, 2004
DealHavenSales wrote:

Dear Andres:
I am sorry that you received the incorrect item. I have sent a request to customer service to send you a new one (a left-handed one) and also to send you a shipping label so that we pay the shipping for you to return the incorrect one to us. I have been told that customer service is dealing with a tremendous volume of orders, so please be patient and know they are working as quickly as possible to get your order processed. Thank you and I apologize for the inconvenience.
Sincerely,
Kris
Dealhaven

in answered the same day (dec 30,2004)
From: Andres [mailto:delacerda@yahoo.com]
Sent: Thursday, December 30, 2004 4:19 PM
To: DealHavenSales
Subject: Attn Kris...RE: Order # 7088997
Thank you very much Kris, I was starting to worry because I haven't heard of you, but now I know you are working on this issue. Kris I want to make sure you explain them that I need a glove to wear in the left hand, because I've been doing some researching and now I understand what might have been the problem: Some brands call Left hand gloves the ones made to be used in the left hand, and some brands (like franklin apparently) call Left Hand gloves the ones made for left hand Throw or made to be used in the right hand.
Thanks again, Andres.

So they replied in Jan 6,2004
DealHavenSales wrote:
Dear Andres:
I am so sorry. Customer service researched the product further and they have found that your interpretation of it is correct. If it is listed as LH it does indeed mean left hand throw (meaning it goes on your right hand). We tried to find something similar for you that is actually for the left hand, but we do not have anything. I am so sorry for the inconvenience. We will send you a shipping label so that we pay for the return shipping to us of the incorrect item. I have already put in a request to have your credit card refunded. Thank you.
Sincerely,
Kris
Dealhaven

I replied on Jan 9

Andres wrote:
Thanks Kris, I'm looking forward to get my refund so that I can buy the glove again in some other place. As soon as I get the shipping label Ill send it back to you. Sorry for the inconvenience, and as a recommendation you should list that item in your Web page as "left hand throw", that would save you time and money.
Thanks Again,
Andres

On Jan 10,2004 the UPS guy came with the shipping label and I gave him the glove in the same box that I received it. I have the receipt and the tracking number. They received the glove back on Jan 12 in Louisville KY (I tracked it trough the UPS website).

Since then I haven't had any other contact with this people, they didn't refund my money they wont answer my e-mails....

I wrote them on Jan 18
Andres de la Cerda wrote: Kris I haven't received the refund, I sent the glove more than a week ago and really want my money back. Please let me know what's happening.
Andres

and on Jan 19
Kris, i really need to hear from you, this is taking to long. I'm wiling to solve this in the best way possible, but I'm not going to loose my money that easy. I hope to hear from you guys tomorrow or I'm taking other actions.

So today is January 21 and I haven't heard from them so.....

I'M ALMOST SURE THAT I WONT GET MY MONEY BACK BUT REALLY WISH TO HELP PEOPLE NOT TO GET RIPPED-OFF BY THIS AWFULL COMPANY....

Andres
Orlando, Florida
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.