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  • Report:  #1231059

Complaint Review: Dealsmachine

Dealsmachine Complete customer service nightmare Internet

  • Reported By:
    KL Alston — Chula Vista California USA
  • Submitted:
    Sat, May 23, 2015
  • Updated:
    Sat, May 23, 2015

I initially had good luck with my first couple of orders but then the whole charade fell apart.

I ordered product that never got delivered. For more than 2 months, I had exchanged emails with customer service and was essentially given the runaround the entire time.

The agent stalled and repeated nonsense, ultimately calling me a liar!

They tried to settle by offering to refund 80% of my purchase price. Ultimately they agreed to refund my full amount but it appears that it will be a "store credit".

So I guess the adventure continues but after this,I am definitely taking my business to Gearbest from now on.

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