Complaint Review: DealTicker.com

My friends and I originally ordered Halloween costumes on DealTicker.

The original deal expires on Sept 14, so most of the orders were placed prior to the 14th as we wanted to make the deadline. On the website, it stated that products will ship as soon as the deal expires. We purchased these because we wanted these to arrive by Oct 14 so we have time for alterations.

On Sept 14, the deal was extended for 4 more days, which really upset those of us who already purchased, as this would mean that our shipping has been further delayed, but since it was only 4 more days, we were not too concerned. Those who did not purchase in the initial round, all made the purchases before this expiration date.

Then we realized this deal just kept 'extending'. On Oct 1st, when I revisited the site, I learned that the deal now expires on Oct 3rd, which made me wonder when my costume would EVER ship? I inquired about this on their online bulletin since the deal was still live, a representative responded that those who purchase in the initial round would not have to wait until the deal ends as they would ship as soon as products arrive. I inquired further about the status of each order #, and that representative told me I have to email customer service.

I waited 7 days, to finally get a response from customer service, which stated that the orders will ship AFTER the final expiration date. At that point, I realized I've been lied to. DealTicker simply responded that on the bulletin in hopes of pleasing me so that they can make more sales. Frustrated, I called CS again today and got the same response. They wouldn't even check the status of each order for me, and refused to give me a refund, even though I have no idea where my order is at this point.

I advise you, do NOT order from DealTicker. They have the worst customer service I have ever experienced, and are irresponsible merchants.