Dean Graziosi TRUSTED Business REVIEW: Your experience to be anything less than overwhelmingly amazing and filled with knowledge is unacceptable to Dean Graziosi and his companies. Dean and his companies do pride themselves on what they create and deliver but he also obsesses on the student experience and how they feel every step of the way. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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I purchased a book from this company. Then for the next several months they made unauthorized drafts from my checking account. I have not received anything for these charges they made and they have made it very difficult to contact them and get it stopped.
In my opinion the book wasn't even worth what they sell it for. Mostly just inspirational stories and very little useful information. Then they tapped into my checking account and took money every month until I noticed and I am now trying to get them to stop, they are making it quite difficult.
I'm sure there must be countless others around the country that are also having unauthorized charges made to their accounts.
I would not recommend this company to my worst enemy.
Rick Crescent City, California
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
4 Updates & Rebuttals
James M
Phoenix,Arizona,
U.S.A.
Charges are agreed to
#5UPDATE Employee
Wed, August 20, 2008
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
The problem is, customers call to order our book or other program and are offered 14 day trials to one of two trial programs, or both. They are very well informed of the charges that will be applied if they choose to accept the trials and do not cancel before the trial is over. All calls are recorded for this purpose. Customers are free to call and request to listen to the call and hear the offer and the agreement. I have included my email below if anyone would like to contact me personally, as well, feel free to call customer service at 1-800-315-7782 or submit a help desk ticket at www.deansupport.com.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at jmayberry06@yahoo.com and I will get back to you within one business day. You can email me with any satisfaction concerns.
James Mayberry
Client Satisfaction Director
James M
Phoenix,Arizona,
U.S.A.
Charges are agreed to
#5UPDATE Employee
Wed, August 20, 2008
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
The problem is, customers call to order our book or other program and are offered 14 day trials to one of two trial programs, or both. They are very well informed of the charges that will be applied if they choose to accept the trials and do not cancel before the trial is over. All calls are recorded for this purpose. Customers are free to call and request to listen to the call and hear the offer and the agreement. I have included my email below if anyone would like to contact me personally, as well, feel free to call customer service at 1-800-315-7782 or submit a help desk ticket at www.deansupport.com.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at jmayberry06@yahoo.com and I will get back to you within one business day. You can email me with any satisfaction concerns.
James Mayberry
Client Satisfaction Director
James M
Phoenix,Arizona,
U.S.A.
Charges are agreed to
#5UPDATE Employee
Wed, August 20, 2008
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
The problem is, customers call to order our book or other program and are offered 14 day trials to one of two trial programs, or both. They are very well informed of the charges that will be applied if they choose to accept the trials and do not cancel before the trial is over. All calls are recorded for this purpose. Customers are free to call and request to listen to the call and hear the offer and the agreement. I have included my email below if anyone would like to contact me personally, as well, feel free to call customer service at 1-800-315-7782 or submit a help desk ticket at www.deansupport.com.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at jmayberry06@yahoo.com and I will get back to you within one business day. You can email me with any satisfaction concerns.
James Mayberry
Client Satisfaction Director
James M
Phoenix,Arizona,
U.S.A.
Charges are agreed to
#5UPDATE Employee
Wed, August 20, 2008
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
The problem is, customers call to order our book or other program and are offered 14 day trials to one of two trial programs, or both. They are very well informed of the charges that will be applied if they choose to accept the trials and do not cancel before the trial is over. All calls are recorded for this purpose. Customers are free to call and request to listen to the call and hear the offer and the agreement. I have included my email below if anyone would like to contact me personally, as well, feel free to call customer service at 1-800-315-7782 or submit a help desk ticket at www.deansupport.com.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at jmayberry06@yahoo.com and I will get back to you within one business day. You can email me with any satisfaction concerns.
James Mayberry
Client Satisfaction Director