Dean Graziosi Verified TRUSTED Business REVIEW: Dean Graziosi is dedicated to total customer satisfaction. Dean Graziosi prides himself on the services he provides.
I ordered the How to Be a Millionaire in Real Estate after watching the infomercial with Dean Graziosi. The company name is ITV and you call 1-800-218-1780 to pay $24.95 plus s&h for a total of $34.90. As a former real estate assistant and apartment manager, I expected information new to me. Something I could actually use in my current low-income situation. I had planned to purchase a rental property and flip it, then do the same with a better property and keep it for income. There was nothing in the book that was relevant to me or that I did not already know. Calling the company was difficult. No matter what time of the day you call, you are told that their offices are busy and to call back at 8:30 AM on the following day. I finally got through by pressing the button to conact the sales department. I told them that I needed a "Return Authorization" number to return the book. The man did not sound happy, and put me on hold, he did come back with a number and told me to send it with a tracking number. I sent the book back as told (within 10 days - a requirement). They received the book and signed for it on Oct 10th, but I still have not received a refund. NOW for the best part - the $34.90 was originally billed to my credit card from "Natural Cures," another one of his products. Then another charge mysteriously appears on my card for $29.95 from "ITV Real Estate." HOW MANY TIMES must you pay for the same book? My banker informed me that if is the other company's policy (even if they have not informed you of said policy) that once you consent to a billing, they can continue to bill/send as they wish. I was told to contact the company and tell them to discontinue/unsubscribe. This is easier said than done as they have now automated their phone service so that you don't get to talk to anyone. My best wishes to any and all who are victims of these people. I hope your experience is much better than mine. There are sites on the web that say people have actually made money using his books. All I can say is that their customer service is the worst that I have ever experienced and I certainly did NOT authorize repeated charges to my credit card. Marce University Place, Washington
U.S.A.
4 Updates & Rebuttals
Megan Smith
Tempe,Arizona,
U.S.A.
100% Client Satisfaction
#5UPDATE Employee
Fri, December 28, 2007
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.
Megan Smith
Client Satisfaction Director
Megan Smith
Tempe,Arizona,
U.S.A.
100% Client Satisfaction
#5UPDATE Employee
Fri, December 28, 2007
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.
Megan Smith
Client Satisfaction Director
Megan Smith
Tempe,Arizona,
U.S.A.
100% Client Satisfaction
#5UPDATE Employee
Fri, December 28, 2007
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.
Megan Smith
Client Satisfaction Director
Megan Smith
Tempe,Arizona,
U.S.A.
100% Client Satisfaction
#5UPDATE Employee
Fri, December 28, 2007
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.
I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.
Megan Smith
Client Satisfaction Director