Complaint Review: Dear Lady WestMarket LLC

While deciding between two online stores to purchase my adult toy; DearLady (AKA Westmarket) offered a two business day  shipping option for an additional cost of 15.95 and an additional 1.50 for express service. 

I ordered my product on Wednesday and the checkout site noted that I would be in receipt of the item by Friday (hence the two business days).  Friday and Saturday and Monday came and went...no product.  I followed the online link provided by the store to track the package and it noted the product was slated for delivery Tuesday; almost a week after I had ordered it.

In total I paid 18.50 (including tax) to have my product in two business days, and proceeded to contact the store directly at 216-325-1101, opt 0 and spoke to a nice lady who informed me that I didn't read the shipping information carefully enough that it takes about 2 days for the warehouse to process the order then two business days for it to be shipped.

I informed her this was not reflected on the website in any sort of clear manner and requested a resolution of either a refund of my 18.50 or a credit in the same amount to use towards another product.  I was told I could refuse the delivery and they would refund my money entirely, but they didn't refund shipping costs. 

I insisted she check with a manager and she assured me she would; I have no hopes of regaining my 18.50 but be aware this companies shipping policies/notices are inaccurate and misleading.