Complaint Review: Debby's Petland

About a week ago I purchased a baby (German bloodline) Rottewiler from Debby's in the Solomon Pond Mall, and was very disappointed. The dog (Jax) was originally $1300 but they discounted him to $800, so I thought that it was a good deal. I purchased him and they explained their contract with the dog, and that they would also provide a free vet visit from a Shrewsbury animal clinic.

When we arrived home with Jax, he started to vomit profusely, and was very aggressive. The idiots that they had working there said that he was great with other dogs, and that he had a great temperament. Well, after Jax stopped vomiting and growling at us, he decided that he wanted to attack my other dog (6 year old Pit bull). My other dog simply paid no attention to him, and let him do as he pleased.

I decided the next morning that Jax had to go, so I looked into the contract with Debby's and it stated that if the dog was not compatible with other animals or people in the home, you could return him, but there would be a 20% restocking fee. Once we got to Debby's, the same arrogant people that sold us the dog accused us of getting the dog sick, and said that they would not take him back.

To make a long aggravating story short, they said that the collar and the leash that were purchased for the puppy were now considered used, and they refused to take them back. However, they took the vicious animal back, and charged us $160 for their "restocking fee."

In my opinion, they need to keep their animals healthy, and should have a better, more knowledgeable sales staff, instead of a bunch of arrogant, stuck up idiots working their counters.

Phil
Holden, Massachusetts
U.S.A.