Decluttr I thought this bad of service died due to every company being in the public eye... proves terrible customer is alive and well... Kennesaw GA Georgia
This is the worst service I have ever had... I actually cannot believe how bad it was... My initial experience was great but this recent one was soooo bad... I sent them two devices to sell and they sent me a message saying the devices were locked so they were unable to buy them. There messaging said if I didn't clear this up they would have to dispose of the phones... I called and they said oh that is incorrect we will just send the devices back if you can't clear up the balance owed on the devices with t-mobile. I let them know that i didn't realize that would hold up the sale, as I was planning on using the proceeds from the sale to pay off the devices. No biggie though I said I'll contact t-mobile and clear it up, I confirmed with them that in the mean time they would HOLD the phones until I cleared this issue up... Well I went through the process with t-mobile and then contacted Decultr to inform them things should be good but to let me know what they find out.
A week passes and I don't hear anything so I called Decluttr and they said sorry your phones have been returned to you.. I thought that was inconvienent because it meant I would just have to turn around and mail the phones to them... Well several weeks go by and NO phones... Finally I look into the tracking and they sent the devices back to an address that was 2 years old!!. Yes I use to live there but at no point during these entire transactions did they ever confirm my address... further more I was never expecting them to return my devices and I talked to multiple reps that said they would hold the devices... The worst part is after talking with a manager for 45 minutes the only response I received was "sorry wish there was more I could do" but even though we didn't confirm your address, led you to believe we were holding the phones.. We won't take responsibility for these devices.. It was an endless loop of sorry we are not sorry... I am filing every complaint I can this was about a $300 loss because of there lack of system, communication, and organization... Capped with a beautiful cherry on top of the worst customer service response I have ever had... They would not even contact UPS for me... Let alone discuss other ways to fix the problem... WOW....
See attached video of me running a new order and notice how at NO point does the system ask me to confirm my mailing address... This Manager was flat out wrong and unhelpful...