Complaint Review: Decor My Eyes - decormyeyes.com

I sent my eyeglasses in for the repair service of "Decor My Eyes" and since their website promises they can fix anything, I was confident they could fix the broken temple on mine.

I went for an entire month without my eyeglasses, getting by with an old prescription while I waited and waited and waited and waited for Decor My Eyes to get my UN-REPAIRED glasses back.

I had to wait 5 business days, calling every day before they confirmed they'd received them. I had to read the priority mail tracking number to the customer service lady before she could find my glasses.

The day after they confirmed they'd received them, they sent me an email saying that the lab was in a remodeling project so the glasses would be delayed by 3 or 4 days.

10 business days later, the lab had not responded to me so I started calling every day.

Finally, 20 business days or 1 month after I'd sent the glasses in, I get an email saying that my glasses cannot be repaired.

To top it off, they sent my glasses to the wrong person in Texas who then sent them to me in New Hampshire.

Decor My Eyes didn't offer to pay for the postage it cost me ($25.00) to have them tell me they couldn't fix them - even though they claim to fix them all http://www.decormyeyes.com/index.asp?cbocat=6

After 40 days without my broken glasses, I just feel lucky to have my broken pair back with me. Now I can find a reputable repair shop to deal with.

Igotrippedoff
Lee, New Hampshire
U.S.A.