Well, there are about 50 complaints about Tony Russo! This guy is a mentally disturbed person and must be stopped to do business.I called them and talked to a very unfriendly lady to first make sure they had that particular discontinued frame in stock. She said yes we have it and I gave her my Amex card #.
2 days later I got an e mail from guess whom? Mr.
Tony Russo, the so called customer service representative (actually this is not true, as it seems that he really is the owner) He states that this item is not in stock and if he could sell me a pair of RED glasses instead. I respectfully declined. Now he starts sending me more e mails trying to sell me a new pair of prescription glasses for 1/2 off - which I declined.
Next time I checked on my Amex account I see his charge for $114.00 - he should have never charged my account if he cannot deliver the product - period!
This is where the true mess begins: I e mail Amex to dispute the charge - and, after now having read a lot of other complaints - I'm glad I did!
Next thing:" My phone rings AT 7PM and Tony Russo is on the line, starting to scream at me that he is in TREMENDOUS trouble because of me and if I were in his store right now, I'd be looking worse than after my accident - meaning he would punch my face pretty good. I hung up on him, of course.
Then he sends me an e mail:
"You are finished, u hear? You are finished!" At 11.ooPM he sends me another one:
"How bad was your accident? I wish it was worse I wish you had no legs when you came to." Very nice, right? Next thing: He calls me: "How far is it from Miami to Naples?" " I am in Miami !! "..... (to come and get you)
I am going to the Police today to report this harassment and will file a report with the NY State Attorney General office of consumer fraud and protection.
This guy must be stopped.
Please, everybody should report this guy
This time he is messing with the wrong guy!