Complaint Review: Deer Creek Products

Back in April, I mailed an order to Deer Creek Products from their mail order catalog. In June, I had not heard anything so I called to check the status of my order. The line was continually busy and when i finally got through I was on hold for over a half an hour.When I finally got to talk to some one I was told that my order was on back order and would be shipped when the merchandise came in. No expected date given.

When I called in July, it was still on back order and I told them to cancel my order and refund my money. I was told it would take six weeks for a refund. Eight weeks later,I called to check on my refund and was told it was about to be mailed.

Well, here it is October and I have yet to receive my refund.On my last attempt to contact them, it took 15 minutes to get through I was on hold for a solid hour(I timed it).

After an hour of being on hold, the line just disconnected.

I am now forced to explore other avenues to try and retrieve my money.If any one else has had the same problem with this company, I'd like to hear from you.

Yolanda
San Antonio, Texas