Complaint Review: Deer Creek Products

Cashed my check but never sent item.

In June I decided to order a product from Deer Creek Products. I called on their toll free number (1800-477-8123) to verify that the item was in stock. The rep confirmed that the product was indeed in stock so I sent my check out that afteroon. They immediately cashed the check with no problem.

After around 8 weeks we still hadn't received the product or any word on my order's status. So I decided to call to see what happened and they now inform me that the product was now on backorder. I was feeling a bit suspicious and uncomfortable so I made a follow up call a few days later.

Again they told me it was on backorder. I just didn't feel right with this company so I was going to ask for a refund, but my daughter convinced me to be patient. After about 3 weeks after the phone calls I decided to give them yet another follow up phone call. They again stated that the product was on backorder but they should receive a new shipment in sometime in October and that I should receive it then. I thought if I waited this long I could wait a little more. October came and went and still no product.

So I immediately tried contacting them in the beginning of November. Only this time I couldn't get through on either one of their phone lines. So I searched for them on the web (their site isn't listed in the catalogue) and I contacted them through email. They more or less told me to be patient.

I keep trying to contact them through the phone and I still cannot get their. Their toll free number has a recording that says it will transfer me through, but then the dial tone comes up instead. The long distance number always has a busy signal.

Now I find out that this has happened to other people and I think everyone should get together for a class action lawsuit.

Carol
Norristown, Pennsylvania
U.S.A.