Complaint Review: Defcon Servers

Even though I was in a bad mood for another reason and probably came across angry in my original contact - there is a lot to be said for that old maxim "the customer is always right." Especially when a server is shut down against the owner's will and majorly screws up a planned meeting. There could have been illegal activity here.

I apologize for my rudeness in the original report, I was angry about something else and shouldn't have taken it out on them, but it also doesn't change the fact that someone illegally accessed my account and shut off the server causing the problem to begin with. I missed a vital meeting with friends due to this illegal tampering with my account and it made me even angrier.

So do you know how their tech support responded to this problem?

They said take your money elsewhere and cancelled my account without warning, notice, effective immediately.

BUT THEY KEPT ALL MY MONEY.

I am going to have to go through all the hassle of filing a dispute with my bank to get all my money back.

AVOID THIS COMPANY LIKE THE PLAGUE.

I am also going to contact the better business bureau, and going to be posting a review of them on every gaming site I can find.

I am also going to file a complaint with Mastercard - this is a bad merchant who is abusing their account.

I can honestly say that never in my life have I ever encountered such an unfriendly, arrogant, hostile, dishonest, fraudulent company.

But don't belive me - search around a little on the Internet and you will see that they have defrauded and angered many others.

STAY FAR FAR AWAY.

Drudge
San Antonio, Texas
U.S.A.