Complaint Review: Philadelphia carpet by Shaw Industries

We had Philadelphia carpeting by Shaw Industries professionally installed by Jim Davis and Sons in 1994. The seam has never looked quite right and the ends of the carpet have tiny lines in it. I called the installer in Nov. of 2001 and he promised to call the sales rep for our area for Philadelphia carpet. I called back in Dec. and Jan. and he said that he called her twice already and would call her again. I can not even get someone to come and look at the carpet.
Gail
Cincinatti Ohio