Defective software NO RETURNS AT CIRCUT CITY
I bought a software package called via voice.Its a talk as it types program.Well the software did not work right.You had to all most yell in to the mic to get it to do anything.Then it would not type the right words.I took it back to curcit city the next day.They informed me that because I opened it I was stuck with it .They could only give me another one inexchange.I said what about your sign that say's satisfaction guaranteed. They told me that that did not include software.I then called the main office.And they gave me the story.This a big rip off.they stand behind nothing and gain everything.
6 Updates & Rebuttals
R
Woodbridge,Virginia,
U.S.A.
Great Customer Service
#7Consumer Comment
Sat, January 08, 2005
Just got back from the store here in Woodbridge, the greatest experence in customer service I have incountered. Best Buy needs to take some lessons.
Ralph
Gorham,Maine,
U.S.A.
How to Fight Back
#7Consumer Suggestion
Fri, October 10, 2003
Here is what I have found. They will exchange it. Just take it open it try it, Hmm It does not work, RETURN IT AGAIN. do this untill all there stock is used. They then have to order you an other new one or give you your money back. Either way you make a point and cost them more then what you have lost. Hope this helps someone. This is why Shareware and downloadable demos are nice if people would pay if they like the product.
Bill
denver,Colorado,
There stuff SUCKS
#7Consumer Comment
Sat, May 18, 2002
I Bought 2 things from them I bought a mp3 player for 125.00 for my nethew. I also bought a cd player for my car it was 150.00. so i spent 275.00. they had a ad that said they will install the cd player to my car for free. after they wore done they wore charging me 100.00 for the installation.
i told them they had the ad on the wall for free installation. they took me to the sing to have a cloose at the ad. and it said in tiny letters that if you paid 100.00 you will get a free installed cd player for another car. So I had to pay them the 100.00 and I put a cd in there the same day and it had a sound like a skuicky noise.
so i whent back and they just ignore me untill i started talkin crap to them and they just told me SORRY. So i just told them to shove all there worthless sh*t up there *ss.
Casey
Holland,Michigan,
Sales Counselor
#7UPDATE Employee
Tue, March 26, 2002
Ok, give this one a little thought. If I sell you a cd, dvd, or software package; you could easily take it home, make a copy, and bring it back to the store two hours later. Then tell them it didn't work right and would like something different. You just got some free games, music, or movies. We will, no questions asked, exchange for the same title you originally purchased, but not something different or your money back. If we allowed this there would be all kinds of people taking advantage of the system. Maybe not you, but we can't be selective in our policy.
CONSTANCE
westbrook,Maine,
slimmy sims
#7Consumer Comment
Fri, March 15, 2002
I purchace a 3000.00 computer from them .My daughter wanted a sOftware named sims..The game kept locking up my brand new computer..
I ASK FOR THE MONEY OR STORE CREDIT THE DAY AFTER THE 3000.00 PURCHASE .THEY SAID I WAS STUCK WITH IT.
WHY WASNT IT VERBALLY INFORMED OF THIS POLICY..
NO ONLY DID THEY MAKE BIG BUCKS OFF ME BUT THE ALSO GOT XTRA 55.00 SOFTWARE RIP OFF FROM ME.
LETS HOPE THEY PISS OFF A PROFESSIONAL HACKER.
I have known of this practice ..
#70
Sun, December 30, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: Crystal78@earthlink.net
Their name: Crystal
Their relationship to the company: Consumer Suggestion
Rebuttal:
I have known of this practice . It has been going on for years. When my brother was about ten years old my parents bought a game for his nintendo at Toys r us and it did work. But because they had opened they were stuck with it.