Complaint Review: Defender Security Company

 I inquired on a alarm system thinking that I was speaking with ADT and later learning it was an authorized dealer (Defender Security). I provoded my credit card information to reserve a spot for install. Several days later I got a notification from Credit Karma saying that a hard inquiry was done. I looked and to my surprise it said ADT LLC ADT Security. I told them that I was in the process of purchasing a new home and they failed to inform me verbally about a credit check. At the end of the call the guy played a recording that was a woman's voice.

The recording was 3-4 times the speed abnormal person would talk and I later learned that the message was hidden in the recording when calling in and speaking to a different rep. This practice is unfair and I have a difficult time following people or anything that speaks really fast. If someone has a learning disability or not they will not be able to fully understand or hear the message. I don't know why the recording was going so fast! I'm not sure about what was going on but this practice is unfair and could and or will affect my chances of getting a new home... it took my credit rating down and took my hard inquiries to a higher level.