Defender usa DEFENDER - USA CAMERA SYSTEM - DVR FAILED TWICE WITHIN 3 MONTHS OF PURCHASE - DEFENDER SENT ME A USED REPLACEMENT FROM THEIR OFFICE THAT WAS NOT OPERATING AT ALL. Niagara Falls ON Canada, L2H 1J9
I purchased a 4 camera, Defender security system in 2017. Within a month, the DVR was not recording images from one of the cameras. I called Defender and the technician seemed to get it operational again; however, some of the images were now fuzzy. Shortly thereafter, I had a breakin at my home (within the first 2-3 months of purchasing this system) and the DVR FAILED COMPLETELY - SO NO IMAGES TO GIVE THE POLICE.
I called Defender again, and they sent me another DVR. When it arrived, IT WAS NOT OPERATIONAL, and it took 8 days to get to me - Defender refused to use an expedited method of shipping even though I had told them about the recent breakin/robbery.
Called Defender again - the technicians could not get the DVR to work. When the technician checked their records, I was NOT sent a new DVR, they sent me a USED DVR from their office. This DVR's memory was completely full and the technician could not erase it. So no one at Defender checked to see if the DVR was operational prior to shipping it to me.
Moreover, when I purchased the system, I also purchased insurance. Since the problems occurred within the first 3 months of purchase, I should have been sent an entirely new unit, not one that was used and completely defunct.
STAY AWAY FROM DEFENDER SYSTEMS. I WOULD NEVER RECOMMEND THEIR SYSTEMS TO ANYONE. VERY, VERY POOR CUSTOMER SERVICE AND VERY INFERIOR PRODUCTS.