defenders ADT THEY CHARGED MORE THAN WHAT THEY SUPPOSED TO North Miami Beach Florida
i CONTACTED ADT FOR MOMS HOUSE SO SHE CAN HAVE SECURITY SYSTEM.THEY SEND DEFENDER WHICH IS A CONTRACTOR OF ADT AND THE GUY WHO WAS THERE WAS RUDY CABALLERO.MY MOTHER ADDITIONAL EQUIPMENT WHICH THEY TOLD HER IT $349 DOLLARS AND SHE WAS FINE ,AND THE GUY TOLD HER WE CHARGE THE CREDIT CARD AND WE WILL SEND YOU A RECIEPT BY MAIL.IN REALITY THEY CHARGED $532 DOLLARS AND THAT IS WHEN THE WHOLE SCAM STARTED. WHEN WE CALLED THEY TOLD HER THE SALES GUY MADE A MISTAKE AND WE TOLD THEM THIS NO MISTAKE THIS IS A SCAM AND THEFT YOU DID.WE FOUGHT I AM WAITING FOR $187 DOLLARS OVERCHARGED.
2 Updates & Rebuttals
daniel
MIAMI,Florida,
United States
ADT (CONTINUATION)
#3Author of original report
Wed, April 25, 2018
SOMEBODY CALLED FROM ADT TO REFUTE EVERYTHING THAT HAS BEEN SAID IN MY COMPLAINT. WHEN WE SPOKE I TOLD WHAT THEY PROMISED AND WHAT THEY REALLY DID AND HE ASKED IF I HAD IT WRITING AND I ANSWERED THAT I THOUGHT I WAS DEALING WITH A CORPORATION AND BOT THE CORNER STORE.AT THE END OF THE TALK THEY PROMISED ME MORE REBATES.THE PROBLEM IS NOT ADT IS DEFENDERS AND SUB CONTRACTOR FOR ADT.
ADT
United StatesADT Customer Advocate Team
#3UPDATE Employee
Wed, November 15, 2017
Hello,
I'm sorry to hear of this frustrating experience and would like to help. Please send us an email to AlwaysThere@adt.com with the phone number or address for where the service is located and we'll follow up to assist you. Thank you. -Andrew