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  • Report:  #1491857

Complaint Review: DEFENDERS DBA PROTECT YOUR HOME

DEFENDERS DBA PROTECT YOUR HOME AWFUL company, EXTREMELY DECEPTIVE, predatory like employees (sales reps/technician). United States INDIANAPOLIS INDIANA

  • Reported By:
    carolyn — evergreen park ILLINOIS United States
  • Submitted:
    Tue, February 18, 2020
  • Updated:
    Tue, February 18, 2020

DEFENDERS DBA PROTECT YOUR HOME AWFUL company, EXTREMELY DECEPTIVE, predatory like employees (sales reps/technician). This company (Defenders) lied about or failed to give true facts, over-phone the price was $29 month , with FREE indoor/outdoor CAMERAS, but after the SALES TECH placed the unit on my-wall this was changed to $58.99 month & was told that no cameras besides a doorbell camera was available in my area.

The technician Terry B, then gave me a $4000 estimate of various equipment, but strangely no cameras included. When I ASKED TERRY B to LEAVE/Remove the wall unit, he called his supervisor Steve & Steve convinced me that in 3 days I could get $400 in gift Cards. I had to PAY $6.95 in money orders for 4 $100 gift Cards, WHEN I realized I was taken FULL ADVANTAGE OF the 3 DAYS had passed and I COULD NOT CANCEL THIS CONTRACT.

NOW I AM EXPECTED to pay to get out of this contract, even the CORPORATE EMPLOYEES ARE RUDE, offered me a 10% discount (to pay % of my remaining contract balance versus %) BUYERS BE AWARE OF THIS COMPANY, ADT CORPORATE ALSO WILL NOT BE HELPING YOU.

I SPOKE WITH CRYSTAL JONES OF ADT CORPORATE & WAS OFFERED NO ASSISTANCE, ALTHOUGH SHE WAS NOT RUDE LIKE DEFENDERS. TOTAL WASTE, GENERIC ALARM SYSTEM FOR $58.99.... United States

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