Complaint Review: Del Prado Collections

I've been subscribing to their Minerals of the Earth collection for about 2 years for my granddaughter.

They were supposed to send the display case after the first 6 months. It never came and I've called customer service and have been told the following various things.

1. It should have shipped, we don't know why it didn't.
2. It's scheduled to be shipped to you in the next 30 days.
3. It's on back-order.
4. These are specially constructed and we're waiting for a shipment.
5. These come from overseas and we don't know when we'll get another shipment.
6. You're definitely on the list to receive one.
7. We have one set aside for you and it's ready to ship.

Don't bother with this company unless you enjoy frustration and b.s.

Melissa
Austin, Texas
U.S.A.