Complaint Review: Del Taco

My problem is not with the food at Del Taco or even the Service. I do have to say that the Pueblo, CO location is great at making sure service is good and the food is made correctly. My problem is with the Owner and upper manager of the company. The Restaurant Manager Ms. Louann is great. She takes care of her employee's and her employee's are very loyal to her. She knows how to run a very good restaurant. But in the last few weeks the new owner (actually the owners father) and upper management (maybe I should say his flunky management assistant, AMBER) has come in and ruined a very good restaurant. I know for a fact that there are things going on behind the screen that have made working at the restaurant almost impossible. Work schedules are being changed without the employees being called to notify them of the change. Part-time employees are being asked to work out wrong hours (these hours interfering with school work or school functions, (Prom Graduation). NO one is getting the requested days off that they need. The employees are being told that if the call off they will get fired. They have to have a note from the doctor saying what is wrong with them or they will be fired. Everyone is fearful for the jobs, Amber is writing everyone up for no reason's at all. And you ask how I know this, because my son works at Del Taco. He has been there almost a year and half and in that time he has only missed ONE day of work and the only reason he did was because he got hurt at school and had to put in a sling. We had doctors notes and everything to prove what happened. My son is always early to work and willing to stay late. He used to love his job and now he can't believe everything that is going on. He is a full-time student and still working well over 28 hours a week because of what is going one at the restaurant. He does understand that this is not Ms. Luann's fault that it has to do with Amber. What kills me is that AMBER is making the schedule so my son will miss his Sr. Prom. He asked for that weekend off over a month ago and now he has to work that entire weekend. He can't call off because he will loose his job. He wants to go to Prom but also needs his job. How can anyone let the company they own be ran this way. I really hope that things go back to the way they used to be. The restaurant was so much better without AMBER being involved. AMBER GET OUT GO AWAY you have ruined a good restaurant.

Jasmine
Avondale, Colorado
U.S.A.