Complaint Review: Del Toyota

We took my 4runner to the dealer, they said it needed a valve job, it costs us $2600.00. The night we picked it up from Del Toyota it had bolts missing, wires hanging, fan shroud not attached etc. We took it back, within one week it ran the same as when we took it to them. They gave it back saying it's ok now just a few adjustments.

Within a few days the check engine lite came on, took it back they said more minor adjustments. We ended up taking it back 5 times only for them to say it should run like this for this make and model and they will have to start charging me and that I can take it somewhere else to have them diagnose it and if it's something they did they'll fix. We did at $110.00 for another mechanic to diagnose what a dealership could not. Even after they knew it was a bad valve job they just threw a head gasket on and made adjustments. It now has a valve tap, once again I took it back only to have Del Toyota tell me again that for my make and model 4 runner that was normal. Now my truck is not worth what it should be. They are not professional mechanics!

Nancy
downingtown, Pennsylvania
U.S.A.