Complaint Review: Deliverr

The following is a complaint message sent to our account manager at Deliverr. WE did not receive a response.

Tyler,

We will be moving our accounts to another service as soon as possible:

• Tech support is incompetent, often referring problems to “other team members” who then fail to respond in a timely manner, if at all.

• Tech support response time is never prompt, sometimes taking 48 hours+ to respond that a response is coming.

• Deliverr has no method for personal contact, email only. This isn’t enough in case of an emergency, and there does not appear to be any prioritization of support requests.

• Apparently customer support closes on the weekends.

• All businesses must deal with the problems of the Corona Virus, but Deliverr has demonstrated no ability to adapt or improve its support.

We request you forward this information as far up the company ladder as possible. Deliverr is a company that is “in over its head.”

SDS Worldwide/DARA, INC.