Dell Company bought a new computer had to return the first one and they mailed me the second one and they have not helped me at all on my problems with the 2nd Dallas exas
i bought a new dell they had advertised on tv for 499.99 and free shipping. well when i got the computer i was cahrged for shipping and i solved that okay. but everytine i call them i get a hazzle about the tel call and all they do is email me what to do and it is do complicated for me. they will not send a technician down or let me take it to a techncian to get it fixed up and are not willing to pay for it my computer isnot even a month old yet and the warranty is for 4 years. their advertisement are false on tv. they do not back up thier computers. i know iam stuck with it now .i cannot send it back becuase i will have to pay the postage and i should not have to pay for it where it is still on warranty.
Helen
rochester, New Hampshire
U.S.A.
4 Updates & Rebuttals
Mary
Durham,New Hampshire,
U.S.A.
That doesn't sound right for dell
#5Consumer Suggestion
Sun, September 21, 2003
I'm in NH, too (Durham) and I own a Dell Dimension 8100. A couple months after I set it up, I managed to completely fry my video card. It was probably my own fault. After an hour and a half of trying different things, the problem was diagnosed and a technician was sent right to my dorm room to fix it! Every time I have called they have been more than happy to work through it until I get a solution. Sure it might take a while, but they keep at it.
Call again and keep calling until you get someone who can help you. You didn't mention what the problem is though. Does it not work or can you not set it up properly? Keep in mind that not all the Dell tech people are equal in customer service and computer savviness.
Mary
Durham,New Hampshire,
U.S.A.
That doesn't sound right for dell
#5Consumer Suggestion
Sun, September 21, 2003
I'm in NH, too (Durham) and I own a Dell Dimension 8100. A couple months after I set it up, I managed to completely fry my video card. It was probably my own fault. After an hour and a half of trying different things, the problem was diagnosed and a technician was sent right to my dorm room to fix it! Every time I have called they have been more than happy to work through it until I get a solution. Sure it might take a while, but they keep at it.
Call again and keep calling until you get someone who can help you. You didn't mention what the problem is though. Does it not work or can you not set it up properly? Keep in mind that not all the Dell tech people are equal in customer service and computer savviness.
Mary
Durham,New Hampshire,
U.S.A.
That doesn't sound right for dell
#5Consumer Suggestion
Sun, September 21, 2003
I'm in NH, too (Durham) and I own a Dell Dimension 8100. A couple months after I set it up, I managed to completely fry my video card. It was probably my own fault. After an hour and a half of trying different things, the problem was diagnosed and a technician was sent right to my dorm room to fix it! Every time I have called they have been more than happy to work through it until I get a solution. Sure it might take a while, but they keep at it.
Call again and keep calling until you get someone who can help you. You didn't mention what the problem is though. Does it not work or can you not set it up properly? Keep in mind that not all the Dell tech people are equal in customer service and computer savviness.
Mary
Durham,New Hampshire,
U.S.A.
That doesn't sound right for dell
#5Consumer Suggestion
Sun, September 21, 2003
I'm in NH, too (Durham) and I own a Dell Dimension 8100. A couple months after I set it up, I managed to completely fry my video card. It was probably my own fault. After an hour and a half of trying different things, the problem was diagnosed and a technician was sent right to my dorm room to fix it! Every time I have called they have been more than happy to work through it until I get a solution. Sure it might take a while, but they keep at it.
Call again and keep calling until you get someone who can help you. You didn't mention what the problem is though. Does it not work or can you not set it up properly? Keep in mind that not all the Dell tech people are equal in customer service and computer savviness.