Complaint Review: DELL Computer Corporation

My DELL Inspiron 8100 notebook is a lemon.

Purchased DELL Inspiron 7500 with a
3-Year-Complete-Care-Warranty.
After 9 part replacements, DELL replaced the
DELL Inspiron 7500 with a DELL Inspiron 8100 model.

Thus far, to date, 13 parts have been replaced, and
the DELL Inspiron 8100 notebook still malfunctions due to
a well known video problem that DELL can not resolve.

SUMMARY of REPAIRS/PROBLEMS:
[] purchased DELL Inspiron 7500 17-Oct-2000
[] replaced 1 time: notebook (Service Tags: for i7500:
2H0440B, for i8100:93DH811) replaced: 05/30/2002
[] replaced 3 times: motherboard:
05/20/2002,06/06/2002,12/16/2002
[] replaced 3 times: CD/DVD drive:
03/22/2002,03/25/2002,05/21/2002
[] replaced 2 times: hard disk drive: 03/21/2002,05/22/2002
[] replaced 2 times: keyboard: 05/22/2002,05/24/2002
[] replaced 1 time: lid latch: 05/22/2002
[] replaced 1 time: video card: 1/10/2003
[] 2nd battery missing with 2nd notebook replacement
despite despite fact that two batteries were purchased
with 1st notebook; DELL refused request for battery.
[] DELL i8100 malfunctioning (locks up) due to
well known "infinite loop in nv4_disp.dll" problem
( NVIDIA video card device driver ) since system was
received May-2002; DELL replaced motherboard (twice),
replaced video card, and hundreds of hours of
numerous other trouble-shooting procedures still failed
to resolve this problem (not just for me, but for
numerous others with the same NVIDIA video card).

I requested (by telephone and E-Mail) a resolution (e.g.
replacement notebook, replacement video card, or refund.
DELL denied or ignored all requests.

The current malfunction (video problem) is a well known problem
that DELL is quite aware of, but has no solution.
DELL's customer video-forum contains thousands of customer posts
discussing the video problem ("infinite loop in nv4_disp").

I have an 18,500 line file containing posts from hundreds of users with the same video problem. I also have an eight page document of the detailed chronology (MS-Word format) of the complete repair/problem history for this DELL notebook.

I've never seen a computer with so many problems (i.e. 13
part replacements) in the last 20 years of working with
dozens of different computer brands.

Since:
(1) DELL is unable to resolve the video problem.
(2) I did get some use of the notebook when it worked.
(3) but I've lost over 200 hours dealing with problems.
(4) 13 parts have been replaced (it's a lemon), and it
still malfunctions.

I'm requesting either:
(1) A refund of 80% of the original $4208.76 , OR
(2) OR, a replacement notebook that doesn't have the
NVIDIA video card that has the well known video problem.

Daniel
Lewisville, Texas
U.S.A.