Dell Computer Corporation ripoff, illegal sales practices, no customer service deceptive company abused & mistreated fraudulent ripoff business deceptive company Round Rock Texas
Three hour phone call with inept customer service & tech people just to get an exchange authorization on a computer that hasn't worked right since I got it!
Bought a Dimension 8200 series computer - cost $3,000. Keys lock up, constant blank screens and error messages. It's down more than it's up! When I called Dell twice, two different techs told me that I probably had a bad video card or mother board.
Thank God I was within my thirty day return policy. Because of the nightmare phone call when I was transferred numerous times and put on hold for twenty minutes at a time, and because they tried to tell me they no longer made the 8200 series and wanted me to upgrade to the 8250 series with me paying the extra cost, I decided to return the whole system. I was appalled by their lack of customer service, in fact it was customer "no" service.
Also, before I made my decision, I went on the web and couldn't believe the horror stories I read - people having the same nightmare stories as I, except that many of them kept their systems only to find out that their computers are no good and can't be fixed! Do Not buy a Dell computer. Their so called "award winning" customer service does not exsist!
Janice
La Habra, California
U.S.A.
1 Updates & Rebuttals
Conclusion
#20
Thu, January 16, 2003
On December 23rd I wrote to the Better Business Bureau in Texas and filed a complaint. Yesterday, I received a full refund from Dell on my credit card for the returned defective computer. Also, I received a form letter from Michael Dell's office apologizing for the "rude" customer service I received. Nowhere in my complaint did I complain about the people at Dell. I believe they were only trying to do their jobs. Today, January 15th, I have sent all of my documentation of that horrible three hour phone call to the Better Business Bureau stating that Dell never addressed my concern that another customer might suffer the same harassment and pressure to buy an upgrade during a call to get an exchange. I hope that others will learn from my experience and take the time to write to the Better Business Bureau (you can do it online), especially if you are still not getting satisfaction from Dell! Good luck...