Dell Computer Corporation What Dell Fails To Tell You Round Rock Texas
Once you purchase a computer from dell, they fail to tell you that should you have to contact dell technical support, you will not have a working system when finished or what was not broken now will be. From there it is a lost cause. You will be lied to about technicians showing up to fix the problem, if you call a few times, you will be told they are sorry for such problems you have had and go on to lead you to believe they can get it approved to have your system replaced with a new one.
Also you may ask to speak to supervisors and actually you may get to or a level 1 tech pretends to be one and makes authorizations which can not be upheld. When finally you do get to speak to someone higher in the company, they tell you they can not back what has pratically been promised to you by others and them theirselves will lie to you about approvals.
For a little over 2 weeks, I have argued with dell almost every day. What started out as a windows shut down problem has evolved into a broke down system. My faith, trust and belief in dell has been destroyed down to my purchase of over 2000.00 of junk!!!!!!!!
Thanks Dell for completly messing up my system. I hope this only helps someone else from the lies, long hours, deception, and a workable system from being totally destroyed.
Mitzi
Inez, Kentucky
1 Updates & Rebuttals
Super
austin,Texas,
Read the contract--
#2UPDATE EX-employee responds
Thu, September 12, 2002
I understand you problem as I have been on both ends of the phone with Dell. I did do tech support for 3 years. I would bet money that you never read the warrenty (or any of the documents) that came with the system. You then called in and refused to help them fix the system. You then most likely demanded a manager. At this point a manager got on the phone, he isnt technichal and asked what is the problem. You then tell him your "my system is broke.... you need to send someone outhere" story. He got you on the phone with the tech again who just took a logical guess at your problem to send out a part to a contracted companies employee who didnt know about what your problem is. It didnt fix it...... you did this again and again.
Let me this evil cycle for you...
simple steps to working with support.
1st read you docs - you will know what is supported and what isnt
2nd be nice to the idiot on the other end of the phone (remember he has to send out your parts)
3rd ask the technichan for his name and his manager email so that at the end of the call you can send him a nice letter (this will make the tech extremly happy (grease the wheel))
finally - ask him or here that if they can resolve the problem that they send out the 3 most likely causes of your problem
(this will not work in the case of a software problem)
Just on a side Dell and I think a few other will refund or exchange your system within the first 30 days of invoice. (again something you would know if you read the paperwork with the system)
thanks
DUDE -your getting a dell