Complaint Review: Dell Computer

I am hearing impaired.  When I speak with someone over the phone, I have difficulty understanding anyone with a heavy accent or someone who speaks too quickly. I bought a Dell laptop in December 2019.  It is an Inspiron laptop and ever since I have had had it, it shuts down and errors out. I have been trying for at least the last three months to contact Dell about getting my laptop fixed or my money refunded.

Every time I get connected to a technical service or customer service person, they are from India and they have a heavy accent which I cannot understand. I have spoken to at least ten people and I keep telling them I need to speak to someone who speaks English well.  At least three of the CSR's have hung up on me, 3 others have been rude and have told me they "speak good English", others have told me they do not understand what a hearing impairment is.  I have gone back and forth with e-mails and phone calls.  I was final given a number to call - they claimed someone would help me.  Once again, I got a person who did not speak good English and when I explained my disability, she hung up on me.  I wonder if this is a delay tactic so they can run out my warranty and not help me. 

I am insulted that they refuse to help me because of my disability, and no one will call me to help me resolve this issue.  I am at the end of my patience and I do not know what to do at this point.  I am filing a complaint with the BB and the ADA.

All I want to do is get my computer, an expensive model, fixed. No one will help me.  I even tried to call corporate and I was told I would have to hold for 25 minutes.  Does anyone how I can get some help?  Who can I complain to at the company?