DELL Computers deleted my computer files without telling me Round Rock, Texas
My computer crashed - I was getting a lot of error messages (this after having spent money with Dell in the past 30days for software issues) and Dell sent me a CD. What they didn't tell me was that they deleted my files when Iwe called up technical support. They actually didn't readily volunteer that information until we asked and then the person I spoke to acted like it was no big deal. This when I had hundreds of important files saved for my business. If he had told me upfront and I had known there would have been someone I could have gone to for data recovery.
3 Updates & Rebuttals
Doc
Healdsburg,California,
U.S.A.
Do not expect good service from big companies
#4Consumer Suggestion
Sat, January 23, 2010
Find a local consultant who values your business and will work to salvage your data files. None of the big companies, dell, hp, best buy, geek squad will EVER Take the needed time to do good custom work and save files to CD before reloading your system. Live and learn.
Good local consultants can be found via a computer club. BEcome a member of one near you.
Rob
United States of AmericaAll is not lost
#4General Comment
Sat, January 16, 2010
Hi im Rob i do computer repairs
Flynrider
Phoeix,Arizona,
U.S.A.
It's called backing up.
#4Consumer Suggestion
Fri, January 15, 2010
"This when I had hundreds of important files saved for my business."
The time to worry about important files is not after something goes wrong. With today's technology, it's very easy to regularly back up important files on to a relatively inexpensive external drive, or even a thumb drive.
Computer hard drives can crash at any time without warning. If you have only one copy of your important files and they're sitting on a hard drive, you are needlesly risking your data and your business.
A great many fixes for computer crashes involve reformatting a drive, which deletes all files. I agree that the tech probably should have told you that the files were going to get wiped. Most repair places have standard language in their contracts that explicity tell you that you may lose everything on the drive.
Going forward, regularly backing up your valuable files will make this a non-issue. If you keep up your current practice, it's just a matter of time before it happens again.