Complaint Review: Dell Computers

I have always trusted Dell computers in the past so when I ordered my Dell XPS tower only for over $1700, I was expecting a fantastic fast & reliable PC. When it arrived (March 2020) it took approx. 6+ minutes to boot up each time and the computer was extremely slow, so I contacted Dell support. They worked remotely for about an hour and it seemed to help but then the PC began to freeze up at random, not shut down among other issues (blue screens, errors, etc.).

Again, the Dell support techs worked and worked over & over remotely for the next 3 months for issues until they said I must send it in because they cannot fix it remotely (this is a new computer).

I also contacted Dell Financial to tell them they cannot expect me to pay for something that has never worked properly and they are looking into it and will get back to me (Still waiting almost three weeks) My recommendation is to beware of Dell and their tech support team (they take your money but sell you an unreliable computer from China)

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