Dell - Dell Financial Services Deceptive Lease Practices Austin, Texas
I leased several computers from Dell for my business 3 years ago thinking that I would purchase them at fair market value at the end of the lease. Dell's fair market value was only fair to Dell as it was much higher than the pc's were worth. I decided to return them.
When I leased the pc's, I ordered 7 workstations but only 5 monitors since I already had 2 good ones. When I received the return list, it listed 7 monitors for return. So, not only have I been paying to lease 7 monitors for the past 3 years when I only had 5, I now have to purchase the 2 that I never received.
I've made a couple of calls to India to discuss the situation but have been told that "the system" states that I have leased 7 monitors and there is nothing that can be done. It doesn't matter that I have made all of my payments on time (close to $10,000) and purchased several peripherals from Dell over the years. Dell won't take my word that I never received the 2 17" monitors that I have leased and will now purchase at an inflated price.
Instead they have chosen to lose me as a customer because of an error that someone made when processing my order 3 years ago. If anyone is considering leasing from Dell, DO NOT DO IT!!!
1 Updates & Rebuttals
Jon
Burnsville,Minnesota,
United States of America
Update
#2Author of original report
Mon, February 22, 2010
After 4 phone calls and 2 emails, someone responded to my inquiries and looked into the matter. They did see where the 2 monitors had been returned and was taking steps to make things right. Just the fact that someone actually listened and cared enough to follow up on the matter shows me that Dell does have an interest in customer service. I'm not sure if I would lease again, but that's just me. I will continue to buy Dell products as I have had no problems with them.