Dell - Dell Financial Services Pay Off @ Dell Internet
I've had an on-going credit debt with Dell for 6 years (4 computers for the house). The bills never seemed to go down even with more then monthly payments being made. Six months ago I called them and set up a pay off with no late fees if paying the minimum. My 2009 income tax refund arived in late January 2010. I called again and spoke with an agent. I offered 25% then 50% then 75% to pay off and CLOSE the account. After 30 minutes explaining real medical issues that require co-payments and unpaid days off work and a cut in pay, I was able to get two late fees of $39 (ea) dropped off the bill for payment today. Woopie! I saved $78 on a $1594.96 bill. My final payoff was $1516.94. I'll put any future computer purchases on lay-a-way at Radio Shack from here on out. Dell wants the money from the interest! They love 25.99% !
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Opposite of a rippoff.
#2Consumer Comment
Tue, February 09, 2010
"The bills never seemed to go down even with more then monthly payments being made."
That is often the case when you borrow at very high credit card interest rates.
"I was able to get two late fees of $39 (ea) dropped off the bill for payment today. Woopie! I saved $78 on a $1594.96 bill."
Lets see. You tried to lowball them 3 times on the bill, yet they still agreed to drop $78 in late fees. That sounds pretty generous to me. They could have told you to go fly a kite. Dell is doing the same thing that any other creditor would do. Actually better. Most credit cards would not have let you slide on the late fees.
"I'll put any future computer purchases on lay-a-way at Radio Shack from here on out."
Very wise move. Borrowing money at high interest rates for stuff you don't need is a sucker's game.