Dell dirty lowdow s****.>
In this day of the allmighty dollar, it is sad to see that, it, is the only thing that drives a company the size of Dell. It is my experience that prompts me to file this report. I am not person of great wealth, and to see what companies the size of Dell, take advantage of customers, like myself, is really enraging.
This all starts with me going on line to buy my first computer. Wanting to buy the right combination about halfway through ordering on line I have a question, so while online I call sales, they easily guide me through my problem, and at end of process offer me a in home service contract, they forget to tell you that you are the service man. I would bet the auto industry would like to sell warranties like that.
Needless to say I could go on, and on. so I will make this short. wrong computer came, 2.2 mhg, verse the 2.4 I ordered
Start having problems with the one that did come,
been lied to put on hold for countless hours
taken time off of work on promise of phone call, which didnt happen, still no repair man, and the problems still are not fixed.
best advice is DONT BUY DELL, ANYTHING BUT DELL, THEY WILL PUT YOU THROUGH, "DELL HELL" ON EARTH.
NORBERT
Bradley, South Dakota
U.S.A.
3 Updates & Rebuttals
Dan
Carrollton,Texas,
U.S.A.
Dell is great compared to Compaq
#4Consumer Comment
Mon, February 16, 2004
I have owned a Dell for three years and initially I had an issue with the computer's modem. Dell replaced the entire computer quickly. My sister-in-law just purchased a Dell system and the monitor had an issue. Dell replaced it immediately. I purchased a Compaq seven months ago and it freezes up. I have returned it three times and now the best offer they have is to prorate the seven month old ocmputer if I want my money back. They have had it longer than I have and they can't make it work. Now it is my junk. It is all relative and Dell is a diamond compared to Compaq.
Michael
Fort Worth,Texas,
U.S.A.
Dell not as bad as you make it out to be.
#4UPDATE EX-employee responds
Sat, February 07, 2004
I used to work for Dell as a Technical Support agent. As such an agent I have received multiple calls on "defective product" and and malfunctioning software. It is from my expirience that I can tell you that the most problems i have dealt with are user errors, meaning that the problems are caused by the computer operator. Dell is in no means Perfect and problems happen. Mainly by new not properly trained personel.
About the being on hold for hours. there are three national call centers and Dell sells millions of computers and periphials. if only 10000 people call for support in one day you will allready have an overloaded phone system. we worked hard to answer every call and do so perfectly. we dont give customers quick fixed, we took time with each customer to fix every problem perfectly. you get put on hold sometimes so the tech can look up info or ask his "mentor" for help. during this process it happens that you'll be holding for a few minutes.
It also happens that the agent presses the wrong button and drops a call.
when an agent told you he'd call you back he probably didnt know any better, Dell agents are not allowed to call out. I made that mistake once were i told a customer that i would call him back the next day and when i got ready to do so my supervisor told me i was not allowed to do so.
Dell is an awesome computer well worth the money spend
and last but not least. if there is a problem with the Microsoft Office XP Disc than that is not Dell's problem but that of Microsoft. Dell does not put together the Office disc but Microsoft does.
thank you for taking your time to read this.
Jen
Wilmington,Delaware,
U.S.A.
Dell Lover, They are one of the best PCs out there
#4Consumer Comment
Thu, February 05, 2004
I personally own a Dell, along with 2 of my family members. I also purchased online, had questions, and had NO problems at all. The tech/customer support provided to me has been very beneficial, and I would recommend Dell to anyone. They are one of the best PCs out there. Mistakes happen, people have bad days. Dell didn't get to be such a successful name for nothing.