Dell Financial SErvices Don't use them!!! INternet
Dell Financial Services approved my account in less than 30 seconds. My merchandise was shipped. When I went online to manage the account and make payments they have given me the run around and a block was put on the account. I have spent over 5 hours and numerous calls on the phone to get this account verified. The Supervisor again just told me he couldn't verify till next month, but he would be glad to take my payment on the phone for only $14.95 service charge. What a crock of crap.
I get protecting someone from identity theft, but they should have done that before the merchandise was shipped. I am about to box it up and send the whole thing back to them.
Borrow from someone else or go to local store. Dell Financial Services is unprofessional, you can't speak to an American. But the collection department can verify every piece of info I have by a US rep and collect $14.95 convenience fee.
Disappointed! Be warned.
3 Updates & Rebuttals
JerrySatDell
Austin,Texas,
CT 2684245.
#4UPDATE Employee
Tue, February 18, 2014
Hello,
I wanted to try one last time to reach out to you regarding your concern. If I have not received your response by the close of business, tomorrow, February 18, 2014, I will assume you obtained resolution from another source.
Respectfully,
Jerry Strother
Dell Financial Services
CRC DFS Exchange Program, DFS HIP, & DFS Social Media
Office (DFS) + 1 800 283-2210 x 4250127
Office (Dell) + 1 800 624-9897 x 4250127
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com
JerrySatDell
Austin,Texas,
CT 2684245.
#4UPDATE Employee
Thu, February 13, 2014
Hello,
I wanted to try again to reach out to you. I look forward to your email so we can schedule a date and time we can speak about your concerns.
Respectfully,
Jerry Strother
Dell Financial Services
CRC DFS Exchange Program, DFS HIP, & DFS Social Media
Office (DFS) + 1 800 283-2210 x 4250127
Office (Dell) + 1 800 624-9897 x 4250127
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com
JerrySatDell
Austin,Texas,
CT 2684245
#4UPDATE Employee ..inside information
Tue, February 11, 2014
Hello,
I saw your post and am concerned with your situation. Please email me at your earliest convenience. I would like to discuss your concerns.
JerryS@Dell.
Jerry Strother
Dell Financial Services
CRC DFS Exchange Program, DFS HIP, & DFS Social Media
Office (DFS) + 1 800 283-2210 x 4250127
Office (Dell) + 1 800 624-9897 x 4250127
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com