DELL Financial Services MRI for DFS Direct Unauthorized Check Card Transaction Internet
I have an unauthorized check card charge on my VISA check card. DELL has not been helpful trying to resolve this issue. They told me the item had shipped but they wouldn't give me their fraud department's telephone number so that I can file a police report for identity theft. I want to press charges against the person who received the item. All I know is that it was shipped to someone in Lubbock, TX.
1 Updates & Rebuttals
David W
Austin,Texas,
United States of America
Fraud Info
#2UPDATE Employee
Wed, December 15, 2010
First off, minor technicality just for informational purposes. Your issue is with Dell and not Dell Finanical Services. DFS is a wholy owned subsidiary of Dell and only deals with Dell's Consumer and Commercial financing products - they don't do credit card and/or debit card processing. Kind of like how GM and GMAC or Ford and Ford Motor Credit interact.
Dell Customer Care is the point of contact for the fraud team and they can be reached at (800) 624-9897. To save you some time, you may as well not call since they are going to tell you that you need to dispute the charge with the bank that issued your card. This is fairly standard within the entire retail industry and not specific to just Dell. Once you do that, it's a fairly automated process with not much else you need to do. Your bank contacts Dell and everything gets hashed out between your bank and Dell. Once the "charge back" is completed, the loss is assigned to Dell, Dell is the victim, and the fraud team will make efforts track down the mysety man in Lubbock.