Print the value of index0
Dell Financial Services rip off Harrassment, Austin Texas
I bought a computer from Dell Financial Services for my husband. And we have only had problems with this comapny ever since. The first problem we had they had our due date 2 days before payday and when they called to asked where the payment was, they would not talk to me thay had to talk to my husband and he was not available. I tried to explain to them that I need the due date changed to a couple of days past the 1st of the month. I was told the first time that wasn't possible and that they would take post dated checks.
I will not post date a check for any company because everytime I have in the past I have been burned. The next time I requested the date changed I was told she would take care of it. That didn't happen.
In June my family was transfered to the Dallas Fort Worth area. We have had financial problems since our move. I called every creditor I have and all of them except Dell Financial Services would bring payments down and even take off late fees and interest in some cases. The customer Service person at Dell Financial Services told my husband that if we could not pay our bill to go bankrupt.
The company has called at least 4 times a week and today I got two phone calls and my husband recieved one tonight. He told the lady that he had recieved a phone call yesterday and that I had recieved two today and that was harrassment. She kept on and on he finally had to tell her that was the end of the conversation and hang the phone up.
I recieved the first call today and told the lady I would pay them the amount I could on the 15th of November. She told me that they needed a check over the phone. I have and my husband has repeatedly told them we will not do a check over the phone. They lady told me she would update my files with unwilling to pay.
They have sent the account to collections and that comapny and Dell Financial Services are calling us. Something needs to be done about them calling everyday and not listening to you. Since they wouldn't do anything to help. My husband has asked them not to call again.
Pamela
Azle, Texas
U.S.A.
2 Updates & Rebuttals
Siegfried
Mahanoy City,Pennsylvania,
U.S.A.
Go to the top, write a aletter directly to Michael Dell
#3Consumer Suggestion
Fri, December 05, 2003
I too had a problem with Dell after years of satisfatory service. My problem was with the leasing department. After doing the run-around with them for a few months, I HAND-WROTE a letter directly to Michael Dell. 2 weeks later, I received a call from them that the problem was solved. You've got to be polite and stick to the facts. Going off half-cocked will never help.
His address is:
1 Dell Way
Round Rock, TX 78682
Tamberlyn
Akron,Ohio,
U.S.A.
Dell Financial is staffed by completely incompetent people who have no clue
#3Consumer Comment
Thu, November 27, 2003
Pamela, I completely understand what you are going through with Dell. I bought my Dell using a payment plan and in the beginning I made numerous double payments in an effort to bring the balance down quicker. In time though, I was only able to make the agreed on monthly payment.
I moved earlier this year, and contacted them to give my new contact information, and the statements began arriving at my new address, and I continued making my payments (on time). In July, for some unknown reason, I did not receive my statement for August. At that time I contacted Dell Financial to inquire about my statement. I was told a duplicate would be mailed to me. I waited..... and waited, no statement. Finally the first part of September, the phone calls started. I was called everyday for a week, and talked to a different "account rep" each time. And the majority could barely speak English. I was trying to determine why I did not receive my statement (and upset that my account was now considered "past due"). Nobody seemed to be able to be able to tell me why I had not gotten a statement.
After many phone calls, I was finally connected to customer service. I was told that the last statement they had sent was returned to them by the post office. Did they bother trying to contact me? No. They have my phone number. They were able to talk to me numerous times, rudely at that to inform me that not only was I past due, but that I now owed a late fee. I told them to send me a statement & I'd be happy to get the account current, but that I would not give them my bank information over the phone. The person I talked to agreed when I said that it was their fault for not following up after I had contacted them initially asking where my statement was. She told me that they would waive the late fee if I brought the account up to date.
I finally received my statement and saw that the late fee was still there. So I paid the amount, minus the $10 late fee. Since I was told it would be waived, I did not pay that part. Since that time (and my account is now current) I have been repeatedly harrassed by numerous people from Dell. They not only did not waive the late fee, but also as of the last statement I received last week (which is not due until 12/12/03) have added yet another $10 late payment fee -- and I must say that the last payment I sent in was posted on 11/9/03, 3 days before the due date.
Yet another call came in 11/24 from some barely able to speak English rep telling me I owe $11.24 (which is not possible since my payment amount is an even dollar amount and the late fees are also in even dollar amounts). He argued with me for about 20 min, and even had the nerve to tell me that my last payment was not on his screen. I told him that's funny since I was looking at my statement while talking to him, and that payment was credited 11/9. He then went on to say that the numerous people who have told me that the initial $10 late payment fee was going to be removed from my account can't do it because only customer service can. I asked him why then are they all telling me that it will be removed. He couldn't answer, and again stated only customer service can do that. I asked him 3 times to connect me with customer service or at least give me the phone number and I'd call them myself. Each time he avoided answering, so I got pretty irate and told him that I was not paying that $10 or the 2nd $10 that they put on my account. He told me he'd make a note on my account.
Tuesday comes, and yet another call from Dell Financial, this time a very rude woman named Karen. I told her that I had just talked to someone Monday evening. She said there was no record of me talking to anyone. I admit at that time I blew my stack. I told this idiot that I have talked to no less than a dozen different people, and everytime I talk to the next person in line, they seem to have no record of my talking to anyone previously. I told her that they have got to be the most idiotic outfit I've ever dealt with, because nobody seems to know what anybody else is doing. They have many different people doing the calling and nobody documents anything.
I plan to spend time tomorrow trying to get this cleared up, but I am absolutely not paying the $10 late fee or the 2nd $10 either. This was their screw up from the beginning and although it would be easier to just pay the fee & get them off my back, it's the principle of the thing. As far as the computer itself goes, I am very satisfied with the product, but I will never again deal with Dell because the financing part of it is run by complete idiots.