Complaint Review: Dell

Dell pulls a switch and bait... replacing and ultrabook with a crappy low end laptop after calling me and confirming that my purchase was fine...

Dear Valued Dell Customer,
 
Thank you for your Inspiron 14z purchase on Black Friday (####).  Unfortunately, due to overwhelming response on that particular deal, the laptop was oversold and we do not have the supply needed to fulfill all of the orders. We have an alternative, equally exciting deal to make up for this inconvenience we are replacing your order with the new, upgraded$399 Inspiron15 at no additional cost to you.
 
The new Inspiron 15 has a larger 15.6 screen and Windows 8, the latest operating system from Microsoft both upgrades from the Inspiron 14z. Please see below for product details on the Inspiron 15.
 
We value you as a Dell customer and regret this inconvenience.  We hope this opportunity to own the new Inspiron 15 at the same price as the Inspiron 14z will be an acceptable solution. NOTE in lieu of your current order, your new order is in the process of being placed. We will email you no later than end of day Wednesday, Nov. 28 with your new order number and estimated delivery date - which we currently estimate to be received before the holidays.
If you have any questions or wish to cancel this new order for the Inspiron 15, please contact us immediately at 1-800-247-2076, ext.  4 (open from 8am to 9pm CST).  We appreciate your patience and understanding and wish you very happy holidays.
Sincerely,
Your Dell Team
Inspiron 15
The Inspiron 15 features a 15.6" widescreen HD display, built-in Wi-Fi and Bluetooth and new Windows 8 Operating System. The Inspiron 15 features the same processor, memory and hard drive as the sold out Inspiron 14z (shipping dates may vary, although current anticipated arrival falls before December 25). Please note a few differences in the systems - the Inspiron 15 does have a larger screen and weighs almost 1 pound more than the Inspiron 14z due to its larger screen and has the upgraded Windows 8 vs. Windows 7 operating system.
 
Additional product features of the Dell Inspiron 15 include:
        2nd Generation Intel Core i3-2350M (3M Cache, 2.3 GHz)
        Windows 8, 64-bit, English
        4GB Single Channel DDR3 1600MHz
        Mobile Intel HM75 Express Chipset
        Intel HD Graphics
        15.6" HD (720p) Truelife LED Display
        (2) 2.0W speakers w Waves MaxxAudio 3
        Up to 500GB4 SATA hard drive (5400RPM)
        8x Tray Load CD/DVD Burner (DVD+/-RW Drive)
        6-cell (48WHr) Battery
        65 Watt AC Adapter
        1.0MP HD Integrated Webcam w/ built-in analog microphone
        Dell Wireless card 802.11 b/g/n (2.4G), BT4.0+HS
        VGA Port
        HDMI
        USB 2.0
        Ethernet / RJ45
        Microphone Jack
        Headphone Jack
        Kensington lock slot
        3-in-1 Memory Card Reader
 
Dimensions & Weight
        Height: 1.24" (31.52mm) front / 1.36" (34.53mm) back
        Width: 14.8" (376.0mm)
        Depth: 10.24" (260.0mm)
        Starting weight of 5.2 lbs5 (2.4 kg)