Dell Incorporated, Dell Financial rip-off! if anyone ever sues Dell for ripping them off, COUNT ME IN! Houston texas
I purchased a computer from Dell in December of last year and had so many problems I don't know where to begin. First I was sent a system I never ordered and was expected to pay for it, then when I finally got them to understand and correct my order I received my computer. I had every intention of paying it off within a few months, but received a bill that showed them overcharging me by at least three hundred dollars. I fought with the managers (who admitted they were wrong and needed to fix it) and was told it would be corrected on the next statement.
The next statement came and was again wrong. I informed them that I would not send any more payments until the bill was corrected. They (the managers) told me that was ok, and that they would take the late fees off the bill. This went on for several months. Eventually it was forwarded to Dell's collection agency who called me (along with Dell financial) at least twice a day. I explained several hundred times that it was supposedly being taken care of, I gave the managers names I had spoken with, and faxed copies of all my estimates and statements to them.
The collections agent promised he would not call any more. EVERY day they continued to call. I finally wrote Minnesota's attorney general and told them my story. Thanks to them I finally received credit on my account for the late/finance fees, and my statement was corrected. Five months, three managers, countless hours on the phone and the Attorney General's name was all it took!! And did I get an apology or receive ANYTHING for the drama? Of course not... Needless to say, if anyone ever sues Dell for ripping them off, COUNT ME IN!!
Brandee
inver grove heights, Minnesota
U.S.A.
4 Updates & Rebuttals
C.C.
Memphis,Tennessee,
U.S.A.
You just repeated what I said.
#5Consumer Comment
Fri, October 29, 2004
Duh, you just said what I said. I'm not saying that they have to pay for the disputed amount but they are responsible for the amount that's not in dispute. Brandee had gotten the computer that she ordered she was responsible for making payments on the computer. What, are you saying she could keep it at home and enjoy it with no payments at all? She was not responsibel for paying the disputed amount of $300.00 but she was to pay the amount that wasn't in dispute. Sorry Bob now I disagree with you.
Bob
Budd Lake,New Jersey,
U.S.A.
sorry to disagree, the debt collector shall cease collection until the debt collector obtains verification
#5Consumer Comment
Thu, October 28, 2004
I'm sorry to disagree with you CC, but under "The Fair Debt Collection Practices Act,"
"If the consumer notifies the debt collector in writing that the debt, or any portion there of, is disputed, the debt collector shall cease collection of the debt, or any disputed portion there of, until the debt collector obtains verification of the debt."
Bob
Budd Lake,New Jersey,
U.S.A.
sorry to disagree, the debt collector shall cease collection until the debt collector obtains verification
#5Consumer Comment
Thu, October 28, 2004
I'm sorry to disagree with you CC, but under "The Fair Debt Collection Practices Act,"
"If the consumer notifies the debt collector in writing that the debt, or any portion there of, is disputed, the debt collector shall cease collection of the debt, or any disputed portion there of, until the debt collector obtains verification of the debt."
C.C,
Memphis,Tennessee,
U.S.A.
Unfortuante Dell Dude
#5Consumer Suggestion
Thu, September 02, 2004
It is unfortunate that Dell Financial Service made such an error on your account. But that is not the norm. You should be happy that you took the proper recourse and the matter was resolved and that you received a credit to your account. I don't understand how the manager could have told you that it was o.k. not to make any payments on the account until the disputed balance was corrected.
Under law you were still obligated to make payments on the account just not the disputed amount. Such as if the incorrect balance caused your monthly payment to be $40.00 and your true balance would cause your payments to be $20.00 then you should have made the twenty dollar payment. You were let off the hook. You became angry and upset over the errors on their part however it did not give you the right to stop making payments on the system that you had and were enjoying. They had a right to charge you late fees. Consider yourself lucky that they were taking off. And grateful that the matter was resolved and stop complaining Brandee.