Complaint Review: Dell

I TOO WAS TAKEN BY DELL. TO YOU MR. EX GOOD COMPANY EMPLOYEE. I DID CALL TO GET THE DELL I WANTED. I DID TAKE TIME WITH THE REP.

I DID RECEIVE MY DELL WHICH WAS NOT WHAT I ASKED FOR. I CALLED THE DATE OF RECEIPT. TOO BAD THEY SAY. THEN THE DARN THING QUIT ON ME. 85% OF THE TECHS SPEAK FORIEGN.

WHEN I ASKED TO SPEAK TO AN CLEAR ENGLISH SPEAKING PERSON. THE SAME ONE WOULD COME ON THE LINE WITH A DIFFERANT NAME. AFTER 2.5 MONTHS OF TRYING TO FIX.

I PUT IN MY ATTIC AND BOUGHT A COMPAQ. I EMAILED AND WROTE NUMBEROUS LETTERS TO MR. MICHAEL DELL WITH NO RESPONSE. I GOT DORKS TO CALL ME WITH NO CUSTOMER SERVICE SKILLS OR ANSWERS. THEY FINALLY AGREED TO TAKE COMPUTER BACK AND THEN I WAIT FOR REFUND. HELLO.

I TOOK 45 DAYS JUST TO GET THE REFUND ON THE WRONG PART DELL'S TECH SENT AND CHARGE ME FOR.

MY ADVISE. DON'T BUY A DELL.

I TOO WAS TAKEN BY DELL. TO YOU MR. EX GOOD COMPANY EMPLOYEE. I DID CALL TO GET THE DELL I WANTED. I DID TAKE TIME WITH THE REP.

I DID RECEIVE MY DELL WHICH WAS NOT WHAT I ASKED FOR. I CALLED THE DATE OF RECEIPT. TOO BAD THEY SAY. THEN THE DARN THING QUIT ON ME. 85% OF THE TECHS SPEAK FORIEGN.

WHEN I ASKED TO SPEAK TO AN CLEAR ENGLISH SPEAKING PERSON. THE SAME ONE WOULD COME ON THE LINE WITH A DIFFERANT NAME. AFTER 2.5 MONTHS OF TRYING TO FIX.

I PUT IN MY ATTIC AND BOUGHT A COMPAQ. I EMAILED AND WROTE NUMBEROUS LETTERS TO MR. MICHAEL DELL WITH NO RESPONSE. I GOT DORKS TO CALL ME WITH NO CUSTOMER SERVICE SKILLS OR ANSWERS. THEY FINALLY AGREED TO TAKE COMPUTER BACK AND THEN I WAIT FOR REFUND. HELLO.

I TOOK 45 DAYS JUST TO GET THE REFUND ON THE WRONG PART DELL'S TECH SENT AND CHARGE ME FOR.

MY ADVISE. DON'T BUY A DELL.

I TOO WAS TAKEN BY DELL. TO YOU MR. EX GOOD COMPANY EMPLOYEE. I DID CALL TO GET THE DELL I WANTED. I DID TAKE TIME WITH THE REP.

I DID RECEIVE MY DELL WHICH WAS NOT WHAT I ASKED FOR. I CALLED THE DATE OF RECEIPT. TOO BAD THEY SAY. THEN THE DARN THING QUIT ON ME. 85% OF THE TECHS SPEAK FORIEGN.

WHEN I ASKED TO SPEAK TO AN CLEAR ENGLISH SPEAKING PERSON. THE SAME ONE WOULD COME ON THE LINE WITH A DIFFERANT NAME. AFTER 2.5 MONTHS OF TRYING TO FIX.

I PUT IN MY ATTIC AND BOUGHT A COMPAQ. I EMAILED AND WROTE NUMBEROUS LETTERS TO MR. MICHAEL DELL WITH NO RESPONSE. I GOT DORKS TO CALL ME WITH NO CUSTOMER SERVICE SKILLS OR ANSWERS. THEY FINALLY AGREED TO TAKE COMPUTER BACK AND THEN I WAIT FOR REFUND. HELLO.

I TOOK 45 DAYS JUST TO GET THE REFUND ON THE WRONG PART DELL'S TECH SENT AND CHARGE ME FOR.

MY ADVISE. DON'T BUY A DELL.

I TOO WAS TAKEN BY DELL. TO YOU MR. EX GOOD COMPANY EMPLOYEE. I DID CALL TO GET THE DELL I WANTED. I DID TAKE TIME WITH THE REP.

I DID RECEIVE MY DELL WHICH WAS NOT WHAT I ASKED FOR. I CALLED THE DATE OF RECEIPT. TOO BAD THEY SAY. THEN THE DARN THING QUIT ON ME. 85% OF THE TECHS SPEAK FORIEGN.

WHEN I ASKED TO SPEAK TO AN CLEAR ENGLISH SPEAKING PERSON. THE SAME ONE WOULD COME ON THE LINE WITH A DIFFERANT NAME. AFTER 2.5 MONTHS OF TRYING TO FIX.

I PUT IN MY ATTIC AND BOUGHT A COMPAQ. I EMAILED AND WROTE NUMBEROUS LETTERS TO MR. MICHAEL DELL WITH NO RESPONSE. I GOT DORKS TO CALL ME WITH NO CUSTOMER SERVICE SKILLS OR ANSWERS. THEY FINALLY AGREED TO TAKE COMPUTER BACK AND THEN I WAIT FOR REFUND. HELLO.

I TOOK 45 DAYS JUST TO GET THE REFUND ON THE WRONG PART DELL'S TECH SENT AND CHARGE ME FOR.

MY ADVISE. DON'T BUY A DELL.

Dell's whole problem is inept phone support. Not all of the phone support, mainly the ones from overseas, but still piss poor.

As for the comments about talking with customer care before your purchase for insight, that is a joke. I did this and advised the gal that I was the Dell tech in my area and that I felt odd about having the on-site warranty since I would be getting paid each time I worked on my own computer and so she suggested the parts only warranty.

A few months later I had my first of many major confrontations with the phone support who kept trying to tell me that I had no choice but to send them my computer for who knows how long and that I could not do my own work with that warranty as the customer care rep told me...

Apparently, you have to have the on-warranty before they will let you work on your own computer, whether you are certified on their equipment or not. I did eventually get through each time, but never easily and I was told some pretty outrageous things too like, "If we send you this keyboard to install on you laptop, we will have to VOID the rest of your warranty - is that okay?" To say that it is a draining experience to deal with Dell goes without saying.

I wonder how many folks have problems with us field techs?. I do everything I can to take care of my customers, including running interference for them with Dell at times... Still you have to imagine what it feels like to walk into the customer's home or business after Dell has had them on the phone for 5 hours doing the same stupid repetitive troubleshooting only to finally send out sometimes wrong and often defective replacement parts. It is not easy.

I often say, "Don't shoot the messenger". I totally emphasize with them and they usually sense that about 5 minutes into giving me grief... I honestly think that Dell is the best computer on the market. I really do and I have been in this industry for over 10 years, but their PHONE SUPPORT IS THE WORST ON THE PLANET WITHOUT A DOUBT!!!

I was a customer service rep for Dell for a year.

Dell is a good company, but consumers have to know how to handle a mail order compny, like Dell.



1. Before you buy from dell call a cust service rep, and ask them for suggestions about buying from Dell. Ask them any questions about the company for your computer. They may not know everything but they may offer you some good sugestions, and ways to save money. 1-800-624-9897. I suggest you do not have them transfer you to sales unless you really did not want to order on line. If one rep does not offer you any suggestions call back several times,

until you talk to someone who will give you some good ideas.



2. Recomend you buy on line instead of over the phone. If you want a system you saw in a add use the e value code on the add to bring up your system. Configure your system on line



First I would recomend you configure your system on line. Once you have ordered your system, call on line sales deptartment andcheck the web site where your order will be placed. 1_800-917-3355

ex 62032.



Insure your system is complete and the way you wanted it. On line sales dept should be able to help you. You can call them first with any questions as well.



3. Dell has a 30 dAY RETURN PERIOD, FROM THE INVOICE DATE. iF YOU ORDER A SYSTEM AND WANT TO RETURN IT TO DELL, YOU CAN WITHIN 30 DAYS OF THE INVOICE DATE, YOU WILL PAY FOR SHIPPING.

IF THER IS A PROBLEM WITH THE SYSTEM, CALL TECH SUPPORT FIRST TO VERIFY THE PROBLEM WITH THE SYSTEM. iF THE PROBLEM REQUIRESS SENDING A TECH TO YOUR HOUSE , DO NOT DO THAT. HAVE THEM DOCUMENT THE PROBLEM AND CALL CUSTOMER SERVICE.

mAKE SURE YOU DO THIS BEFORE 30 DAYS IS UP.

cUST SERVICE WILL GIVE YOU 2 OPTIONS ONE TO RETURN THE WHOLE SYSTEM AND GET YOUR MONEY BACK, THEY WILL COVER ALL SHIPPING CHARGES. iNSSURE THEY SEND YOU OUT SHIPPING LABELS. OR EXCHANGE THE CPU IF THAT IS WHERE THE PROBLEM LIES.

yOU KEEP EVERYTHING ELSE. EITHER OPTION IS GOOD.

dO NOT KEEP THE PROBLEM UNIT AND WORK WITH TECH SUPPORT YOU WILL REGRET IT.

To everyone who like to B!@&$% about their computer not being all its cut out to be.. blah blah "i spend o many dollers on it." be happy you have the warranty and techs willing to help you, remember people these parts are just like any parts you would buy from a local vender, but they only offer 1 year warranty. parts do break down and/or die. but its not any different if you bought your system part by part or from dell or compaq for that matter. people just like to gripe about anything they can. get over it!! just get your problem resolved, and having tech support is your saviour. USE IT!!



Quit whining like little children and act like civilized human beings and just get the computer fixed or returned. *with-in alotted time*

I went to there web site bought the best computer they had. I spent over $4,500 on this and I still owe $3,500 I'm not paying anymore and haven't since the first of the year. I told them I wanted to send it back but they won't give out there address I try to get a new one cause the hard drive is gone. I've contacted them over 30 times for it not to say the many other times for other products. the computer is sitting in my room on a desk un used since december. I bought the 4 year warrenty and I guess they don't accept the hard drive on the warrenty or something but I think that would be under HARD WARE. Suw me please I'll get you for false advertisment and anything else I can.