Complaint Review: Dell Premier Support

I have not purchased anything from Dell in a long time, mostly due to my own abliity to build and customize old hardware for my needs, however I decided to give Dell Outlet a try since I had read some positive reviews about their Technical Support with small businesses.  Come to find out, that is not true so I suspect some fould play with paid reviewers on certain sites.

This is my honest experience.  I bought a Certified Refurbished PC from Dell Outlet on June 18th 2020, and its a good thing I decided to keep a copy of the chat.  I explained to the Chat Rep that I was open to cheaper systems (Refurbished) due to budgetary restrictions because of the ongoing pandemic, however PLAINLY stated that my requirements were the ablility to add on a 3TB drive I already owned.   The PC came in  a few days later, and I discovered immediately that not only was there no mounting bracket or space for the 3TB drive, but that this new purchase did not come with a required power supply cable in which to supply the drive with power to run!  I thought to myself "simple mistake, right?"  Wrong!! 

I immediately got in touch with their tech support since I had already purchaed their extended "Premier Service" since it was also discounted during the sale, and was informed that they had no record of such a conversation, but also that I would have to PAY for the cable and any other mounting hardware, which this PC did not support Dell 3TB drive in the first place?!?  I have escalated my claim, however their automated Email response keeps telling me that they have "Closed" the case for ten days every time I respond back with their requested information.  My complaint is this:

DO NOT buy a Dell Computer online at all, much less any extended warranties or "Premier Services" because Dell Technical Support will refuse to honor them unless you pay more.  I am done with Dell entirely, and will be donating this useless (to me) PC as soon as I expand my business prospects next year... As I am more than qualified to build and maintain my own systems, and seemingly know much more about PC specifications than the "Premier" service technicians.  I have kept all correspondance of my chat with sales and their tech support, which will be made available to anyone doubting this complaint and review.  I do not sign Nondisclosure agreements, ever.  BUYER BEWARE!!!