Complaint Review: Dell

IN LATE JANUARY I PURCHASED TWO COMPUTERS FROM DELL, ONE WORKED AND ONE WAS A PIECE OF JUNK. I BEGIN CALLING DELL FOR HELP.

WELL, FEBRUARY WENT BY, MARCH, APRIL, MAY and NOW HALF OF JUNE. I HAVE MADE OVER 125 TELEPHONE CALLS AT THIS POINT. HAVE SPENT OVER 40 HOURS ON THE TELEPHONE WITH DELL REPRESENTATIVES, AND I STILL HAVE A PIECE OF JUNK.

IN THE LAST MONTHS I HAVE DID EVERYTHING THEY HAVE ASKED ME TO DO TO FIX THIS COMPUTER, AND 2 THINGS WAS TO TAKE THE COMPUTER APART AND PUT IT BACK TOGETHER. PROMISE TO GOD I HAD TO TAKE THE COMPUTER APART AND WORK ON IT.

WELL FINALLY I BEGAN TALKING TO TRISHA, BONNIE AND BIG PATRICK ABOUT MY COMPUTER. SO PATRICK TELL ME HE WILL SEND ME DISK THAT SHOULD FIX MY COMPUTER. SO I RECEIVE THE DISK AND IT RESTORES MY COMPUTER TO THE ORGINAL STATE. (JUNK)

PATRICK FORGOT TO TELL ME HE WOULD BILL ME ALL MOST $50.00 FOR THE DISK.

DELL COMPUTERS, PATRICK, BONNIE, TRISHA, VALERIA AND EVERY OTHER LIER THAT WORKS FOR DELL, THERE IS A PAY DAY FOR YOU.

I HOPE YOUR COMPUTER GOES BELLY UP.

DELL COMPUTER DOES NOT CARE ABOUT MY PROBLEMS AND THEY HAVE REFUSED TO GIVE ME A COMPUTER THAT WORKS CORRECTLY AND THAT IS NOT RIGHT.

BUT ONE THING ABOUT DELL, THEY SURE WANT YOUR MONEY.

Nancy
stanford, Kentucky
U.S.A.