DELL ripoff dishonest fraudulent diceptive outright liars Round Rock Texas
Purchased a Dell Dimension 3000 home computer on October 6th 2004. Have Had NOTHING BUT problems with it ever since!
Within moments of pluggin it in ... a humming noise from the monitor... call in, they say they will replace with a NEW monitor! I was sent a rebuilt/not the same model/non acceptable replacement!
I then notice within about 10 days later a processing problem... numerous programs not working. Call in to tech support, they have me do some entries and tell me that the processor is bad! Dell says its bad!
I arrange for a new tower to be sent to me and DELL also agreed to pay for Data Migration from the old defective unit to the new one! This was Gauranteed By Lisa Poole at ext#70395! The date at this time is December 29Th, 2004!
The data migration is for the Proprietary information of mine that is locked in the defective tower, which I will not release to dell and would be lost if I just give it up to them!
Today, January 18th, 2005! Still have lessor quality monitor, have new tower sitting on the floor , still in the box, over 25 calls to dell, no technician sent for the data migration transfer as promissed. Case referrence #0888-*****.
On every call, i am assured that they will resolve the issue immediately. Guess what? still waiting!
My advice to anyone after my experience.... "If you want to live thru PC Hell, Buy a Dell"
Dave
Arlington, Texas
U.S.A.
1 Updates & Rebuttals
Ronny
Austin,Texas,
U.S.A.
How To Save Your Proprietary Property
#2Consumer Suggestion
Tue, January 25, 2005
Judging from your comments it sounds like your processor is bad but your hard drive isn't. Since Dell is being such a pain I wouldn't trust them to touch your PC. What I would suggest is to install your old hard drive into one of the empty hard drive slots in the new tower.
This will give you access to your proprietary property (which is understandably worth more to you than the PC is). You can then copy it to your C drive or leave it where it is (ex: on drive D) and access it there.
This is a very simple procedure and any competent PC repair person can do it for a very reasonable price at your home or office. Granted, what you have on your D drive you may want to move to your C drive, but the PC repair person can help with that also (ex: like copy your My Documents data from D to C or reinstall the applications). Finally, make a copy of the PC repair bill and send it to Dell.