DELL RIPOFF DON'T DO DELL You will be Sorry Round Rock Texas
My 1st two Dell compluters were great!!! No problems and I recommended Dell to many friends. I then made 1 purchase for 2 more computers (top of the line). BIG MISTAKE!!
There is not enough space to log all of the contacts. However, as I read the other letters filed I see that I am not alone.
Here it is in a nutshell:
1. Computers stopped working within 4 months of purchase.
2. Long delays in getting a person in tech support to talk with you.
2. Disconnected several times.
3. Time of Tech calls often several hours long
4. No resolution of the problems.
5. Tech will not send someone out unless I first "trouble shoot" because "Techs only replace parts"
I am NOT a tech and when they had me take off the side panel and pull out parts that I know nothing about and then have me put it back together to find it worst than when I began, I tried to move to a supervisor. The techs are 100% out sourced and could not transfer me to Dell corporate or give me the number of who to talk to at Corp regarding sending a tech out.
I have called Corporate today. I was told that the only way to contact anyone in an upper executive position was by fax/e-mail. I was in the process of explaining that I had already dealt with their customer service and that I had I complaint when I was transferred to a voice mail before I even finished my sentence.
It is amazing that this seems to be Dell's MO; Hanging up or transferring you when they don't like what they hear. I actually had a live person call from Dell to see how I liked my computers (probably also outsourced). When I said I was glad that they called because I hated my computers, they hung up before I could explain why. So much for the Quality Assurance survey.
I belive my next move is the Media, maybe even my local government.
Something has to be done. This is just not right!
I AM SO SORRY THAT I DIDN'T KNOW ABOUT THIS SITE BEFORE I BOUGHT DELL!!!
Be wise do NOT buy a Dell product!
Kate
Lake Balboa, California
U.S.A.
5 Updates & Rebuttals
Kate
Lake Balboa,California,
U.S.A.
DELL CORPORATE CALLED TODAY
#6Author of original report
Wed, April 20, 2005
I received a call from Dell Corporate today. The person I spoke with stated that Dell Corporate DOES return calls and is very interested in hearing how they are doing. (They returning my call within 4 business days)
I referred her to this site. I explained all of the issues that I had and that when I asked customer service-tech support (which is NOT Dell but a subcontractor who will not tell you that they are NOT Dell) for a number to call Dell Corporate they did not have a number. I explained that I had to do the research myself.
In the message that I left Corporate, I explained that I was going to the media to see if they could help with finding a resolution as trying to resolve the issue through normal channels was not working.
Ironically, I had just obtained the contact information for 60 minutes and Foxnews 11 (Los Angeles)as well as a newspaper reporter for the Los Angeles Daily News today.
The person I spoke with from Dell was very polite and professional. They are sending replacement computers for the 2 that I have. She explained time frames in detail. She said that she will followup with the complaints that I have made and identify if it is a training issue with the tech staff or what the problem is on their side.
She also said that they want feed back from the public because problems can't be solved if they don't know about it. I told her that 475 other people voiced the same issues that I had via this site. I reminder her that these do not include those unsatisified customers who do not yet know that this site exists! I believe that that had an impact.
I said that people can't let Dell Corp know because when they call "Dell" they don't realize that they are not really calling Dell.
I told her that my next step was to invite the media into my home so they may experience a "Troubleshooting" tech call first hand.
I also asked if the computers that she is sending do not work, am I going to be subjected to the "Troubleshooting" process again. She gave me her personal telephone extention and said that yes, troubleshooting is in the first step to resolving the issue, but if it doesn't work, meaning that it is a hardware problem, they will honor their warrantee.
Time will tell...
I will let you know how things progress.
Kate
Lake Balboa,California,
U.S.A.
DELL CORPORATE CALLED TODAY
#6Author of original report
Wed, April 20, 2005
I received a call from Dell Corporate today. The person I spoke with stated that Dell Corporate DOES return calls and is very interested in hearing how they are doing. (They returning my call within 4 business days)
I referred her to this site. I explained all of the issues that I had and that when I asked customer service-tech support (which is NOT Dell but a subcontractor who will not tell you that they are NOT Dell) for a number to call Dell Corporate they did not have a number. I explained that I had to do the research myself.
In the message that I left Corporate, I explained that I was going to the media to see if they could help with finding a resolution as trying to resolve the issue through normal channels was not working.
Ironically, I had just obtained the contact information for 60 minutes and Foxnews 11 (Los Angeles)as well as a newspaper reporter for the Los Angeles Daily News today.
The person I spoke with from Dell was very polite and professional. They are sending replacement computers for the 2 that I have. She explained time frames in detail. She said that she will followup with the complaints that I have made and identify if it is a training issue with the tech staff or what the problem is on their side.
She also said that they want feed back from the public because problems can't be solved if they don't know about it. I told her that 475 other people voiced the same issues that I had via this site. I reminder her that these do not include those unsatisified customers who do not yet know that this site exists! I believe that that had an impact.
I said that people can't let Dell Corp know because when they call "Dell" they don't realize that they are not really calling Dell.
I told her that my next step was to invite the media into my home so they may experience a "Troubleshooting" tech call first hand.
I also asked if the computers that she is sending do not work, am I going to be subjected to the "Troubleshooting" process again. She gave me her personal telephone extention and said that yes, troubleshooting is in the first step to resolving the issue, but if it doesn't work, meaning that it is a hardware problem, they will honor their warrantee.
Time will tell...
I will let you know how things progress.
Kate
Lake Balboa,California,
U.S.A.
DELL CORPORATE CALLED TODAY
#6Author of original report
Wed, April 20, 2005
I received a call from Dell Corporate today. The person I spoke with stated that Dell Corporate DOES return calls and is very interested in hearing how they are doing. (They returning my call within 4 business days)
I referred her to this site. I explained all of the issues that I had and that when I asked customer service-tech support (which is NOT Dell but a subcontractor who will not tell you that they are NOT Dell) for a number to call Dell Corporate they did not have a number. I explained that I had to do the research myself.
In the message that I left Corporate, I explained that I was going to the media to see if they could help with finding a resolution as trying to resolve the issue through normal channels was not working.
Ironically, I had just obtained the contact information for 60 minutes and Foxnews 11 (Los Angeles)as well as a newspaper reporter for the Los Angeles Daily News today.
The person I spoke with from Dell was very polite and professional. They are sending replacement computers for the 2 that I have. She explained time frames in detail. She said that she will followup with the complaints that I have made and identify if it is a training issue with the tech staff or what the problem is on their side.
She also said that they want feed back from the public because problems can't be solved if they don't know about it. I told her that 475 other people voiced the same issues that I had via this site. I reminder her that these do not include those unsatisified customers who do not yet know that this site exists! I believe that that had an impact.
I said that people can't let Dell Corp know because when they call "Dell" they don't realize that they are not really calling Dell.
I told her that my next step was to invite the media into my home so they may experience a "Troubleshooting" tech call first hand.
I also asked if the computers that she is sending do not work, am I going to be subjected to the "Troubleshooting" process again. She gave me her personal telephone extention and said that yes, troubleshooting is in the first step to resolving the issue, but if it doesn't work, meaning that it is a hardware problem, they will honor their warrantee.
Time will tell...
I will let you know how things progress.
Kate
Lake Balboa,California,
U.S.A.
DELL CORPORATE CALLED TODAY
#6Author of original report
Wed, April 20, 2005
I received a call from Dell Corporate today. The person I spoke with stated that Dell Corporate DOES return calls and is very interested in hearing how they are doing. (They returning my call within 4 business days)
I referred her to this site. I explained all of the issues that I had and that when I asked customer service-tech support (which is NOT Dell but a subcontractor who will not tell you that they are NOT Dell) for a number to call Dell Corporate they did not have a number. I explained that I had to do the research myself.
In the message that I left Corporate, I explained that I was going to the media to see if they could help with finding a resolution as trying to resolve the issue through normal channels was not working.
Ironically, I had just obtained the contact information for 60 minutes and Foxnews 11 (Los Angeles)as well as a newspaper reporter for the Los Angeles Daily News today.
The person I spoke with from Dell was very polite and professional. They are sending replacement computers for the 2 that I have. She explained time frames in detail. She said that she will followup with the complaints that I have made and identify if it is a training issue with the tech staff or what the problem is on their side.
She also said that they want feed back from the public because problems can't be solved if they don't know about it. I told her that 475 other people voiced the same issues that I had via this site. I reminder her that these do not include those unsatisified customers who do not yet know that this site exists! I believe that that had an impact.
I said that people can't let Dell Corp know because when they call "Dell" they don't realize that they are not really calling Dell.
I told her that my next step was to invite the media into my home so they may experience a "Troubleshooting" tech call first hand.
I also asked if the computers that she is sending do not work, am I going to be subjected to the "Troubleshooting" process again. She gave me her personal telephone extention and said that yes, troubleshooting is in the first step to resolving the issue, but if it doesn't work, meaning that it is a hardware problem, they will honor their warrantee.
Time will tell...
I will let you know how things progress.
John
Hermitage,Tennessee,
U.S.A.
Dell lied to Nashville and Lebanon TENNESSEE
#6UPDATE EX-employee responds
Fri, April 15, 2005
I want everyone to know the truth about Dell Computer Corporation based in Austin, TX. In about 2000 they opened up offices here in Nashville, TN doing the same thing they do in Austin, TX - Most of Dell's employees are NOT Dell employees at all. They work through a temp agency, one mostly used called Spherion in which they hire temps for 90 days, keep them, and let them go. This way they dont have to pay benefits and etc... Here in Nashville there are two Spherion Temp offices which are 100% dedicated to DELL only, they are NOT used for anything else or any other company, JUST DELL. Dell is sooooo very crooked and evil its not even funny. The things they tried to teach me and tell me to do were just so morally wrong. If you dont have enough service plans sold which are extended warranties, or add on items such as a printer, camera, or etc.. then you will be terminated via your temp agency Sherion.
One day while working, through Spherion of course on my team, nothing but Spherion reps, or course it was time for my whole team to go on a 15 min. break and I was on the phone with a customer trying to sell a computer in hopes of one day getting to be hired on by Dell fulltime, which is near impossible. So my whole team went on break and I was still on the phone with a customer telling them about all the different lines, models, types, and time went by, 15 minutes passed, and my team comes back from their break, and I am still on the phone with this customer. After I get off the phone with the customer, I ask the Coach on the team who assists the manager of the team who works for Dell if I could go on break because I was unable to go because I was on the phone with a customer. He tells me that I need to priortize my calls and manage my time better, and tells me to go on break, but the next time that I won't get one. I swear to GOD and my life that this is true and fact, and will so wear on a stack of Bibles on this one.
All Dell does is provide false hopes about a secure job. It is one of the most stressful jobs I have ever had in my entire life. Everytime one of those Spherion Reps comes over to your section and you see them coming you have a quick panic attack and think are you next to be fired? Kinda like the same feeling are you going to be the lucky feeder mouse to get fed to the snake. After my 3 month trial basically with Dell, One Friday morning I get pulled into a room, they shut the door and precede to tell me that my numbers are low and Dell wants my assignment to end with the temp agency. I had never ever been fired before from a job, I sat there for the longest crying my eyes out unable to figure what I did wrong. The only thing you could do is to ask God to help you get the strength to pull through it. This was 4 years ago this happened to be back in 2001, and believe it or not but I am starting to cry now as I write this because I have and still have friends that I cant warn in time not to go there and have this to happen to them. I dont know how the Execs and CEO of Dell and Spherion can sleep with themselves at night doing this to people. Dell rates you on whats called metrics and close rates. Your close rate is how many computers you sold divided by the number of incoming calls you received. You cannot control your incoming calls because some calls could be an acutal customer wanting to buy a computer, you could get wrong numbers, transfer extensions, someone needing tech support, someone needing to talk about their financing bill, or calls dropped and all that counts against you. It is near impossible for EVERYONE working for DELL to deliver what they want.
Later,