Complaint Review: Dell

I ordered a very expensive computer from Dell and within 6 weeks, my 20 inch flat panel digital monitor broke. I contacted Dell and they stated that they would send me a new one.

When I received my "new" one, it was refurbished. I spoke with customer service about this and they stated you only get a new replacement within the first 21 days.

This refurbished replacement only held up about a week and a half. They replaced it with another refurbished monitor.

I asked them to send me the information stating that you would only get a new replacement within 21 days but they did not. They only sent me a link stating that it would be replaced with a new or refurbished product if it breaks within one year.

The only info. I saw about 21 days is for a full refund. So I paid the price of a brand new monitor but received a refurbished one.

Karen
Oceanside, California
U.S.A.