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  • Report:  #1508193

Complaint Review: DELL INC.

DELL INC. SELLING DEFECTIVE HARDWARE... LAPTOP IS FALLING APART IN LESS THAN A YEAR ROCK ROUND TEXAS

  • Reported By:
    angel — calexico United States
  • Submitted:
    Thu, May 20, 2021
  • Updated:
    Thu, May 20, 2021
  • DELL INC.
    1 DELL WAY
    ROCK ROUND, TEXAS
    United States
  • Phone:
    1-800-289-3355
  • Web:
  • Category:

On oct 27 2020 i bought a DELL LAPTOP for 825 dollars, i got dell because it was the one that offered the specs nedeed for classes. I should have seen the red flags from the beginning. It took 3 months to be able to register the laptop, some error bestbuy and dell had. by december i was able to register it. and i saw that it said the waranty started on sept. The laptop i strictly use it for school. i never move the laptop from the desk. On april i got the laptop and a SCREW was on the desk. You guessed it, it was from the bottom of the laptop.

The next day another i found a second screw. Oh yeah i forgot to comment that i had talked to tech support about my fan making to much noise, they said that they where going to get back to me, and i am still wating. For the screws i called tech support and said that i had to get a extra waranty for a tech to come to my house. yeah some stranger going to some ones home on a pandemic. If i check on the bottom of the laptop i can see some others screws almost detaching too. I have researched about screws falling out and there are more people with this issue.

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