Delta Dental of NJ Delta Dental of Wisconsin Extended a one year policy for an additional year without authorization Stevens Point Wisconsin
Effective 1/01/17 (by telephone) arranged for a one year dental insurance policy for my son, with payment of $49 to be deducted from my VISA account each month. DO NOT EVER AGREE TO THIS, BY THE WAY.
The plan was for ONE YEAR and was to expire on 12/31/17. Those were the terms we agreed to. However, despite the expiration date, Delta Dental was still taking $49 from my Visa account which I noticed in February.
I called to cancel, but despite the fact that I had arranged for the policy for my son -- and the payments were beign taken from my Visa account -- they refused to allow me to cancel by telephone. We did follow with a letter from my son stating that there was no renewal of the policy requested by him or myself and that the policy should have expired automatically on 12/31/17.
The letters -- from myself and my son -- were directed to Delta Dental NJ, but the reply came from Delta Dental Wisconsin. The reply did not even give the courtesy of an individual's name -- simply Delta Dental WI.And the reply simply referred to a new policy they insist now runs from 1/01/18 to 1/31/18.
In telephone exchange today they suggested that they had authority to continue the policy. Since my son gave no such authority, nor did I, we requested they send us what they considered authorization.
Sadly, I did not check Delta Dental reviews on the internet before I arranged for the original policy. Had I seen the reviews which show outrageously poor performance in honoring the "plans" they sell -- and in deceptive business practices, I would never had done business with them at all.
Delta Dental lies to customers about their "plans" and about expiration dates. There are in fact EXPIRATION dates on their policies, but they are automatically renewing the policies for an additional year.
This is a scam -- and if you've had a similar expierence with Delta Dental, please also write Sen. Bernie Sanders, Washington, DC to let him know. Sen. Sanders has been tracking what has been happening in the "health/medical" field for quite some time. I will, of course, be writing to him about this deception and encouraging him to take action to prevent this from happenign to anyone else. DO NOT give anyone permission to take money directly from your VISA account or any other account.