Complaint Review: Deluca Toyota

We went there to look at used cars and were immediately directed to the new cars; you know, the sales pitch of "they don't have the same type of warranty." After test driving one of the vehicles, we were curious to see what the numbers were. In order to get us into a new car within our price range he pushed a lease on us on a car we didn't need with a price we couldn't really afford for a new car we didn't need.

He could tell I was furious about the tactics he was using and how he was pressuring us (the whole store could tell I was furious). He didn't care. His comment was, "Oh, we are going to get this done today!" He actually pulled out his wallet, shoved it in my face, said something about "Jews" or "Jewish" (we are not Jewish but the implication was clear) and accused me of making this all about the money. Well, it is about the money, our money! We were seriously offended by his remark and how he was manipulating us into this deal.

I have been played by the best and this guy made them look like boy scouts. He made his commission and should feel very proud of himself. This was the absolute worst experience we have ever had and we will now have to pay the penalty for the next 36 months and beyond. Disgusting! We will never go back and will let everyone we know to stay clear of this dealership!