Complaint Review: Deluxe hire London

Unknown Reporter

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

The nature of catering and event equipment hire is inherently complex (it just is!) In this industry, 95% of customer orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crokery may break or cutlery ends up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish -to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

With the information provided by reporter, we are unable to determin who this person is or the validity of their claim. 

DeluxeHire Support.

Catering & Event Equipment Hire London.

This reporter cannot be identified.

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

 Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

 The nature of catering and event equipment hire is inherently complex (it just is!) In the industry, 95% of customers orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crockery might break or some cutlery ending up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish - to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

 DeluxeHire Customer Service

Catering and Event Equipment Hire. London

Unknown Reporter

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

The nature of catering and event equipment hire is inherently complex (it just is!) In this industry, 95% of customer orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crokery may break or cutlery ends up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish -to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

In regard to the validity of our VAT number; we have been registered since 2007 and that can easily be verified online.

With the information provided by reporter, we are unable to determin who this person is or the validity of their claim. 

DeluxeHire.

Catering & Event Equipment Hire London.

Deluxe Hire,

Shame on you, the company has now been investigated by the BBC due to the volume of errors made by this sole trader.

Please read the BBC report: http://www.bbc.co.uk/programmes/b006mg74/features/rogue-traders-deluxe-hire-ltd

Please read 'Bebe' Blessing Taylors Reply: http://www.deluxehire.co.uk/epages/Store2_Shop1958.sf/en_GB/?ObjectPath=/Shops/Store2.Shop1958/Categories/BBC_ROGUE_TRADERSDELUXEHIRE

I suggest that you take your business elsewhere, such as Rayners, Jones Hire, Well Dressed tables and Thorns to name a few.